SERVICE COORDINATOR

Superior Industrial Products; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Superior Industrial Products in Fort Worth, TX is seeking a Service Coordinator to ensure efficient scheduling and coordination of field and shop service activities. This role serves as the communication hub between customers, technicians, parts personnel, and branch leadership, driving productivity and accurate service records in a fast-paced industrial environment.

In this role you will manage work orders in our service software (e.g., HBS or similar), monitor progress, and communicate updates

Qualifications

• High school diploma or GED; some college or vocational training preferred.
• Minimum of 2 years in a service coordination, dispatching, or admin support role.
• Strong organizational and multitasking skills in a fast-paced setting.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.

Responsibilities

• Assign daily work orders and PMs to field and shop technicians based on skills, workload, geography, and urgency.
• Monitor real-time job progress, adjust schedules as needed, and prioritize emergency repairs.
• Coordinate technician time off to minimize service disruption.
• Create, process, and close work orders in the service software system (e.g., HBS or similar).
• Track open work orders, review technician notes, and verify labor and parts entries for accuracy.
• Ensure all documentation is complete and submitted for billing in a timely manner.
• Communicate parts availability and job status updates to technicians.
• Assist in locating manuals, service bulletins, or technical documentation.
• Provide logistical support for tools, equipment, and travel arrangements as needed.
• Monitor and report key service KPIs such as response time, open work orders, PM completion, and technician utilization.
• Assist with warranty claim documentation and labor recovery tracking.

Skills

MS Office

Verbal and written communication

Organizational skills

Multitasking

Education

High school diploma or GED

Some college or vocational training

Tools

HBS

Job description

Career Opportunities with Superior Industrial Products

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

The Service Coordinator is responsible for ensuring the efficient scheduling and coordination of field and shop service activities. This role serves as the communication hub between customers, technicians, parts personnel, and branch leadership. The Service Coordinator plays a critical role in optimizing technician productivity, maintaining accurate service records, and delivering top-tier customer service in a fast-paced industrial environment.

Key Responsibilities

1. Scheduling & Dispatch

Assign daily work orders and PMs to field and shop technicians based on skills, workload, geography, and urgency.

Monitor real-time job progress, adjust schedules as needed, and prioritize emergency repairs.

Coordinate technician time off to minimize service disruption.

2. Customer Communication

Serve as the first point of contact for incoming service calls and requests.

Provide customers with estimated response times, updates, and service completion summaries.

Follow up on completed jobs to ensure customer satisfaction and resolve any issues.

3. Work Order Management

Create, process, and close work orders in the service software system (e.g., HBS or similar).

Track open work orders, review technician notes, and verify labor and parts entries for accuracy.

Ensure all documentation is complete and submitted for billing in a timely manner.

Communicate parts availability and job status updates to technicians.

Assist in locating manuals, service bulletins, or technical documentation.

Provide logistical support for tools, equipment, and travel arrangements as needed.

5. Reporting & Metrics

Monitor and report key service KPIs such as response time, open work orders, PM completion, and technician utilization.

Assist with warranty claim documentation and labor recovery tracking.

Qualifications

Required:

• High school diploma or GED; some college or vocational training preferred.
• Minimum of 2 years in a service coordination, dispatching, or admin support role.
• Strong organizational and multitasking skills in a fast-paced setting.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.

Preferred:

• Experience in the forklift or heavy equipment industry.
• Understanding of industrial service workflows, preventive maintenance programs, and warranty processes.
• Customer Service Orientation
• Attention to Detail
• Problem Solving
• Time Management
• Adaptability and Flexibility

Working Conditions

Primarily office-based at a service branch.

May involve occasional warehouse or shop visits.

Regular business hours with occasional extended hours during peak times or emergencies.