Customer Success Representative (Inside Sales)

aspectLED; White Bear Lake (MN); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401k

Paid Time Off

Vision Insurance

Flexible Spending Account

Employee Assistance Program

Life Insurance

Paid Parental Leave

Job summary

aspectLED, a direct supplier of LED lighting, seeks a Customer Success Representative to blend inbound support with consultative selling and account management. You will manage a high volume of inquiries, build long-term customer relationships, and identify opportunities to recommend lighting solutions.

The role combines customer experience with revenue growth, requiring organization, responsiveness, and teamwork.

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in CRM/ERP systems and MS Office.

Responsibilities

• Own the full inbound sales cycle, including qualification, quoting, follow-up and order placement.
• Grow and manage a book of customer accounts with ongoing follow-up and relationship building.
• Deliver excellent inbound support with a consultative selling approach.
• Serve as a product expert, conducting discovery and recommending tailored solutions.
• Maintain timely follow-up on quotes and inquiries to support conversion.
• Keep disciplined CRM activity with accurate notes and clear next steps.
• Collaborate with internal teams to support continuous improvement and coordinate complex projects.
• Represent aspectLED at trade shows and industry events as needed.

Skills

Verbal communication

Written communication

CRM experience

ERP experience

Microsoft Office

Education

Bachelor’s degree (Business/Communications or related)

Tools

CRM software

ERP systems

Microsoft Office

Job description

aspectLEDis a direct supplier of LED linear lighting and specialty LED lighting.Wesave our customers money every day, andwe offer expert project consultation through our team of LED lighting experts. Our current target customers are electricians and other pros who care about doing it right and are willing to try something new.

Core Focus

Our purpose: Bringing light to bright ideas

Core Values

Bring Energy

Bea Connector

Do thebRIGHTThing

About the Role

The Customer Success Representative plays a key role in deliveringan excellentcustomer experience while supporting revenue growth at aspectLED. This position combines inbound customer support with consultative selling and account management.

This roleis responsible forhandling a high volume of inbound inquiries whileidentifyingopportunities to recommend solutions, support customer projects, and build long-term relationships. The ideal candidate is organized, responsive, and motivated to help customers while contributing to team success.

Compensation Structure

This is afull time, salaried (exempt, at-will) position. Base salary of $50,000 - $60,000 based onpreviousexperience plus incentive based on team and individual results per the aspectLED Annual Sales Compensation Plan.

Essential Duties and Responsibilities

• Sales Cycle Ownership:Manage the full sales cycle for inbound opportunities, including qualification, quoting, follow-up, and order placement.
• Account Management:Support and grow a book of customer accounts through ongoing follow-up, relationship building, and consistent communication.
• Inbound support:Deliver an excellent customer experience by supporting inbound customer inquiries via phone, chat, and email, using a consultative approach to understand needs and recommend solutions.
• Product Expertise:Serve as a trusted product expert by conducting discovery, asking targeted questions, and recommending solutions tailored to customer applications, with a focus on driving conversion and increasing order value.
• Follow-Up Discipline:Maintainconsistent follow-up with open quotes and customer inquiries to supporttimelydecision-making and conversion.
• CRM Discipline:Maintaindisciplined CRM activity, includingaccuratenotes, clear next steps, andtimelyfollow-up, ensuring all opportunities are actively managed and progressed.
• Team Collaboration / Voice: Share customer feedback and insights with internal teams to support continuous improvement.
• Project Ownership: Support more complex customer projects as needed, coordinating with internal teams whenappropriate.
• Represent aspectLED at trade shows and other industry events as needed.

What to Expect in This Role

• A fast-paced environment with a steady flow of inbound customer activity
• A mix of customer support and sales-related responsibilities
• Frequent switching between tasks such as calls, chats, emails, and quoting
• Opportunities to learn about lighting applications and grow your product knowledge

Needs to Have

• Bachelor’s degree in Business, Communications, or related field; or thedemonstration ofsufficientpreviousexperience in a sales, problem-solving, or customer service role
• Ability to stay organized and manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to work independently, prioritize tasks, and problem solve effectively
• Highly organized with strong attention to detail and accuracy
• Strong computer skills with knowledge in Microsoft Office programs
• Proficient typing skills, with the ability to work quickly and accurately while multitasking across systems during live customer interactions.
• Minimal travel, but must be willing to travel for the occasional event, customervisitor trade show
• CRM and ERP experience

Nice to Have

• Previousexperience working with low voltage electrical, lighting, and/or construction
• Experience working in a fast-paced customer-facing or sales environment

Work Schedule and Location

This position will primarily work inoffice, with the opportunity to work 1 day per week remotely. Our office islocatedat 4900 Constellation Drive, St. Paul, MN 55127.

Phones and chats will need to be covered amongst the Customer Success Team between 7:30 am – 5:00 pm Monday – Friday. The team willmaintaina regular schedule to support customers and will collaborate with each other to ensure coverage when schedule variations arise.

This role involves balancing multiple priorities throughout the day, including calls, chats, emails, and quoting, and requires strong organization and adaptability.

Health Insurance, Dental Insurance, 401k, Paid Time Off, Vision Insurance, Flexible Spending Account, Employee Assistance Program, Life Insurance, Paid Parental Leave

aspectLED is an EEO/AA employer: women, minorities, the disabled, and veterans are encouraged to apply.