Smart Home Service Technician

Bravas; Nashville (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Medical, dental, vision insurance

401(k)

PTO and paid holidays

Job summary

Bravas in Nashville, Tennessee is looking for a skilled Service Technician to join their team. In this client-facing role, you'll diagnose and repair advanced smart home systems using technologies like Control4 and Lutron. The ideal candidate will have over 2 years of experience, strong troubleshooting and communication skills, and be comfortable working independently. The position offers competitive pay, bonus opportunities, and comprehensive benefits including medical and 401(k). Apply today to help create extraordinary living experiences.

Qualifications

• 2+ years of experience in residential A/V or smart home system installation or service preferred.
• Strong understanding of A/V, security, lighting, and home automation systems.
• Ability to read and interpret home schematics, plans, and CAD drawings.

Responsibilities

• Diagnose and resolve issues with installed smart home systems.
• Configure, program, and troubleshoot networks and control systems.
• Deliver exceptional client service and support in person and remotely.

Skills

Troubleshooting skills

Client service skills

A/V system knowledge

Communication skills

Education

2+ years of experience in residential A/V or smart home system installation/service

Tools

Control4

Lutron

Savant

Crestron

CAD software

Job description

About BRAVAS

At BRAVAS, we transform homes into extraordinary living experiences. As the nation’s #1 luxury technology integrator, we design and deliver premium solutions – lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected.

We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. And we’re growing.

The Role

We’re looking for a Service Technician to join our team and deliver exceptional client experiences through expert service, troubleshooting, and system maintenance. In this role, you’ll diagnose, repair, and support smart home systems across our luxury residential projects. You’ll work with products such as Control4, Lutron, Savant, and Crestron—ensuring that every system you touch performs flawlessly and every client interaction reflects the BRAVAS standard of excellence. This is a hands‑on, client‑facing position where technical expertise, professionalism, and attention to detail are key to success.

What You’ll Do

• Diagnose and resolve issues with installed systems including Control4, Lutron Homeworks, Savant, and Crestron
• Configure, program, and troubleshoot networks, control systems, A/V, and surveillance equipment
• Utilize remote access tools to repair and stabilize network‑based systems
• Set up remote monitoring platforms and enroll clients in appropriate support plans
• Coordinate with the Service Manager to track, document, and resolve recurring service issues
• Communicate effectively with manufacturer tech support when necessary
• Manage part replacements, track orders, and ensure timely completion of repairs
• Identify opportunities for system upgrades or replacements and share recommendations with the team
• Deliver exceptional client service, training, and support in person and remotely
• Maintain accurate records of work orders, time entries, and job costing
• Participate in on‑call rotation as assigned
• Maintain company tools, vehicles, and assets responsibly
• Protect client privacy and uphold the integrity of home and network security at all times

What You Bring

• 2+ years of experience in residential A/V or smart home system installation or service preferred
• Strong understanding of A/V, security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare)
• Ability to read and interpret home schematics, plans, and CAD drawings
• Solid troubleshooting skills and comfort working independently in client environments
• Strong communication and client service skills with a professional demeanor
• Basic computer skills and ability to quickly learn job management software
• Valid driver’s license and clean driving record
• Ability to pass a background check; security license preferred

Physical Requirements

• Ability to lift and carry up to 60 lbs
• Comfortable working on ladders and in confined spaces
• Ability to stand, stoop, and bend for extended periods
• Willingness to work in varying indoor and outdoor conditions

Why You’ll Love Working Here

• Work on some of the most spectacular homes in the country
• Join a collaborative, supportive team that values both professionalism and fun
• Competitive pay + bonus opportunities
• Medical, dental, vision, HSA/FSA, 401(k), PTO, and paid holidays

Ready to Bring Luxury to Life?

If you’re passionate about design, driven to exceed goals, and eager to shape the future of luxury smart homes, we’d love to meet you. Apply today and let’s create extraordinary experiences together.