CUSTOMER SERVICE COORDINATOR / DISPATCHER

Technology Resource Center of America; Denton (TX); On-site; USD 23,419 - 26,174; Full time

Job summary

Technology Resource Center of America in Denton, TX is seeking a Customer Service Coordinator/Service Dispatcher to connect customers with field technicians nationwide. You will solve problems, coordinate schedules, and help keep operations running smoothly.

The role is full-time or part-time with day and evening shifts, offering $17.00–$19.00 per hour depending on experience. You’ll liaise between customers, technicians, sales, and internal teams, and manage service tickets from start to finish.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service or administrative experience.
• Microsoft Office proficiency.
• Excellent communication and organizational skills.
• Ability to multitask and prioritize deadlines.
• Positive attitude and commitment to exceptional customer service.

Responsibilities

• Serve as the primary liaison between customers, field technicians, sales representatives, and internal departments.
• Create, update, and manage service tickets from initial request through project completion using the company’s ticket management system.
• Communicate service status, scheduling updates, and project progress to customers via phone and email while maintaining accurate service records.
• Schedule and dispatch field technicians for local and nationwide service calls while maximizing efficiency and customer satisfaction.
• Identify and resolve customer concerns professionally while escalating issues when appropriate.
• Perform other administrative and customer support duties as assigned.

Skills

Customer service

Administrative

Communication

Organization

Multitasking

Attention to detail

Customer-focused

Education

High school diploma or GED

Tools

Microsoft Office proficiency

Job description

Description

Join a growing team where outstanding customer service makes a difference every day. We are seeking an organized and customer-focused Customer Service Coordinator/Service Dispatcher to help connect our customers with field technicians throughout the country. If you enjoy solving problems, coordinating schedules, and being the person who keeps everything running smoothly, we'd love to hear from you.

Full-Time or Part-Time

Monday–Friday | Day & Evening Shifts Available
$17.00–$19.00 per hour, depending on experience

Requirements

• Serve as the primary liaison between customers, field technicians, sales representatives, and internal departments.


• Create, update, and manage service tickets from initial request through project completion using the company’s ticket management system.


• Communicate service status, scheduling updates, and project progress to customers via phone and email while maintaining accurate service records.


• Schedule and dispatch field technicians for local and nationwide service calls while maximizing efficiency and customer satisfaction.


• Identify and resolve customer concerns professionally while escalating issues when appropriate.


• Perform other administrative and customer support duties as assigned.

What We’re Looking For

Required:

• High school diploma or GED


• 1–2 years of customer service or administrative experience


• Microsoft Office proficiency


• Excellent communication and organizational skills


• Ability to remain calm, professional, and solution-oriented when resolving customer concerns.


• Ability to multitask and prioritize competing deadlines.


• Strong attention to detail and follow-through.


• Positive attitude and commitment to exceptional customer service.

Preferred:

• Experience supporting field service technicians.


• Low-voltage systems or telecommunications knowledge

If you're organized, dependable, and enjoy helping customers while keeping operations running smoothly, we'd love to hear from you.