Service Coordinator

DeBra-Kuempel Inc.; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Tuition reimbursement

Employee assistance program

Company discounts

Job summary

DeBra-Kuempel Inc. in Cincinnati seeks a Service Coordinator to provide administrative and billing support to the plumbing team and to assist customers. You will multi-task, stay organized, be punctual, and work independently as needed.

You will schedule technicians, prepare contracts, issue invoices, and generate reports while maintaining clear communication with the corporate office and customers to ensure timely service delivery.

Qualifications

• High School Diploma. Advanced education, preferred.
• Minimum 3-5 years of recent administrative support experience.
• Minimum 2 years accounting experience preferred.
• Knowledge/experience within a mechanical contracting firm preferred.
• Excellent proficiency in Word, Excel, PowerPoint, and other Microsoft Office software applications.
• Ability to learn other software applications as required.
• Knowledge of AIA forms, certified payroll, prevailing wage, State and Federal forms preferred.
• Strong communication and interpersonal skills, and able to interact with all levels of the organization and customers with a positive, engaging, proactive and team-based style.
• Excellent written and verbal communication skills, a team-player attitude and professional appearance.
• Demonstrates integrity, honesty, professionalism, attention to detail, and a commitment to delivering high-quality work while maintaining the highest ethical standards.
• Self-motivated and highly organized, with strong communication, analytical, problem-solving, and relationship-building skills in a fast-paced environment.
• Must possess a valid driver’s license.

Responsibilities

• Work with plumbing service manager and other team members to provide quality and timely service, correspondence, and other needs to our customers and corporate office, as required.
• Scheduling technicians as required to meet the varying needs of our customers.
• Preparing contracts for implementation, invoicing, and effective communication within the organization to the proper team members involved.
• Provide quality administrative support, including producing and maintaining all letters, invoicing, spreadsheets, reports and other support as needed.
• Performing effectively and confidently, occasionally without supervision.
• Performs all other duties as required or assigned to support the success of the role and the organization.

Skills

Communication skills

Team collaboration

Organizational skills

Detail-oriented

Customer service

Education

High School Diploma

Advanced education, preferred

Tools

Word

Excel

PowerPoint

Job description

About Us

We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including design-build engineering for new construction and renovation, installation and specialty construction, maintenance, and air balancing, start-up, and energy efficiency services.

Job Summary

DeBra-Kuempel is seeking to fill a Service Coordinator position. The Service Coordinator positionwillbe responsible forproviding strong administrative and billing support tothe plumbingteam, as well as efficiently communicating with and supporting the needs of our customers. The right person will have a strong ability to multi-task, organize, bepunctualand dependable, and perform independently as needed.

Essential Duties & Responsibilities

• Work withplumbing servicemanager and other team members to provide quality andtimelyservice, correspondence, and other needsto our customers and corporate office, asrequired.

• Scheduling technicians as required to meet the varying needs of our customers.

• Preparing contracts for implementation, invoicing, and effectual communication within the organization to the proper team members involved.

• Provide quality administrative support, including producing andmaintainingall letters, invoicing, spreadsheets,reportsand other support as needed.

• Performing effectively and confidently, occasionally without supervision.

• Performs all other duties asrequiredor assigned to support the success of the role and the organization.

Qualifications

To best meet the needs of our organization and customers, the right person will meet the following qualifications:

• High School Diploma.Advanced education, preferred.

• Minimum 3-5 years of recent administrative support experience.

• Minimum 2yearsaccounting experience preferred.

• Knowledge/experience within a mechanical contracting firm preferred

• Excellentproficiencyin Word, Excel, PowerPoint, and other Microsoft Office software applications.

• Ability to learn other software applications as required.

• Knowledge of AIA forms, certified payroll, prevailing wage, State and Federal forms preferred

• Strong communicationand interpersonal skills, and able to interact with all levels of the organizationand customerswith a positive, engaging,proactiveand team-based style.

• Excellent written and verbal communication skills, a team-playerattitudeand professional appearance

• Demonstrates integrity, honesty, professionalism, attention to detail, and a commitment to delivering high-quality work whilemaintainingthe highest ethical standards.

• Self-motivated and highly organized, withstrong communication, analytical, problem-solving, and relationship-building skills in a fast-paced environment.

• Mustpossessa valid driver’s license.

#debra

#LI-LV1#LI-Onsite

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employeeis regularly required totalk and hear, move within the office to retrieve files, and meet with employees in their offices or conference room.

The employee must be able to work at a computer (reading and keying) for extended periods of time.

This role may require communicating verbally and in writing one on one, in small groups, as well as presenting to larger groups of employees.

Employees maybe requiredto travel for job relatedbusiness.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work intypicaloffice environment.

Benefits

DeBra-Kuempel offers a competitive benefits package to non-union employees, including health benefits, paid time off, 401(k), tuition reimbursement,an employeeassistanceprogram, company discounts, and more.Employees covered by a collective bargaining agreement will receive benefits as negotiated within their specific CBA and may be eligible toparticipatein our voluntary supplemental union benefits program.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.