Service Coordinator

DeBra-Kuempel; Cincinnati (OH); On-site; USD 38,000 - 60,000; Full time

Job summary

DeBra-Kuempel is seeking a Service Coordinator to provide administrative and billing support to the plumbing team and to communicate with customers. The role requires strong organization, punctuality, and independence to support both customers and the corporate office.

The position involves coordinating technicians, preparing contracts and invoicing, and delivering high-quality administrative support across letters, reports, and spreadsheets.

Qualifications

• High School Diploma; advanced education preferred.
• 3–5 years of administrative support experience.
• 2 years accounting experience preferred.
• Knowledge/experience in a mechanical contracting firm preferred.
• Proficiency in Word, Excel, PowerPoint, and Microsoft Office applications.
• Ability to learn other software as required.
• Knowledge of AIA forms, certified payroll, prevailing wage, state and federal forms preferred.
• Strong communication and interpersonal skills; professional appearance.

Responsibilities

• Assist service manager and team with quality and timely service, correspondence, and needs of customers.
• Schedule technicians to meet customer needs.
• Prepare contracts, invoicing, and ensure effective communication within the organization.

Skills

Administrative support

Accounting experience

Microsoft Office

Communication skills

Driver's license

Education

High School Diploma

Tools

Microsoft Office

Job description

We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including design-build engineering for new construction and renovation, installation and specialty construction, maintenance, and air balancing, start-up, and energy efficiency services.

Job Summary

DeBra-Kuempel is seeking to fill a Service Coordinator position. The Service Coordinator position will be responsible for providing strong administrative and billing support to the plumbing team, as well as efficiently communicating with and supporting the needs of our customers. The right person will have a strong ability to multi-task, organize, be punctual and dependable, and perform independently as needed.

Essential Duties & Responsibilities

• Work with plumbing service manager and other team members to provide quality and timely service, correspondence, and other needs to our customers and corporate office, as required .
• Scheduling technicians as required to meet the varying needs of our customers.
• Preparing contracts for implementation, invoicing, and effectual communication within the organization to the proper team members involved.
• Provide quality administrative support, including producing and maintaining all letters, invoicing, spreadsheets, reports and other support as needed.
• Performing effectively and confidently, occasionally without supervision.
• Performs all other duties as required or assigned to support the success of the role and the organization.

Qualifications

• High School Diploma . Advanced education, preferred.
• Minimum 3-5 years of recent administrative support experience .
• Minimum 2 years accounting experience preferred .
• Knowledge/experience within a mechanical contracting firm preferred
• Excellent proficiency in Word, Excel, PowerPoint, and other Microsoft Office software applications .
• Ability to learn other software applications as required .
• Knowledge of AIA forms, certified payroll, prevailing wage, State and Federal forms preferred
• Strong communication and interpersonal skills, and able to interact with all levels of the organization and customers with a positive, engaging, proactive and team-based style.
• Excellent written and verbal communication skills, a team-player attitude and professional appearance
• Demonstrates integrity, honesty, professionalism, attention to detail, and a commitment to delivering high-quality work while maintaining the highest ethical standards.
• Self-motivated and highly organized, with strong communication , analytical, problem-solving, and relationship-building skills in a fast-paced environment.
• Must possess a valid driver’s license.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, move within the office to retrieve files, and meet with employees in their offices or conference room. The employee must be able to work at a computer (reading and keying) for extended periods of time. This role may require communicating verbally and in writing one on one, in small groups, as well as presenting to larger groups of employees. Employees may be required to travel for job related business.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment.

Benefits

• DeBra-Kuempel offers a competitive benefits package to non-union employees, including health benefits, paid time off, 401(k), tuition reimbursement, an employee assistance program, company discounts, and more .
• Employees covered by a collective bargaining agreement will receive benefits as negotiated within their specific CBA and may be eligible to participate in our voluntary supplemental union benefits program .

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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