Service Coordinator

Linder Industrial Machinery Company; Chester (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Linder Industrial Machinery Company in Virginia is seeking an experienced field and shop service support professional. You will assist Field and Shop Service Supervisors, help manage service activity, and ensure accurate time reporting and documentation for every job.

The role requires strong communication with customers and PSRs, diligent maintenance of work orders, and attention to warranty documentation and training needs.

Qualifications

• High school diploma or GED, with two years of vocational/technical training.
• Minimum five years’ experience as a heavy equipment technician.
• Proficient computer skills.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts department functions and customer needs.

Responsibilities

• Ensure technician time and write-ups are submitted daily.
• Initiate work orders and update jobs as scope or estimates change.
• Communicate revised estimates and scope changes with PSRs and customers.
• Maintain written communications to ensure customers understand the scope of work.
• Follow up with technicians on status of assigned work orders.
• Maintain work orders with write-ups, eTime, and photos for supervisor review.
• Maintain warranty repairs with proper documentation for claims.
• Provide input on performance reviews and training needs.
• Report rework or non-productive activity by technicians to supervisors.
• Update supervisors on problem jobs before invoicing.

Skills

Computer skills

Interpersonal skills

Maintenance knowledge

Education

High school diploma or GED

Vocational/Technical training (2 years)

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Responsible for assisting both Field & Shop Service supervisors.

Responsibilities

• Ensure technician time and write-ups are submitted daily
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes
• Communicate with PSRs and customers regarding revised estimates/scope of work changes
• Maintain written record of communications to ensure customers are aware of scope of work to be performed
• Assist with follow up to technicians on status of the assigned work order
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing
• Maintain warranty repairs to ensure proper documentation is present for warranty claims
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing

Education/Experience/Skills

• High School diploma or GED and a minimum two years at Vocational or Technical School
• Minimum five years’ experience as a heavy equipment Technician
• Proficient computer skills
• Excellent interpersonal skills
• General knowledge of maintenance, repair, parts department functions, and customer needs

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.