Service Contract Manager

Linder Industrial Machinery Company; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Linder Industrial Machinery Company is a leading heavy equipment dealer with nationwide coverage. We are seeking a PMU/maintenance-focused professional to create and manage Preventative Maintenance programs, improving departmental revenue through efficiencies.

Responsibilities include scheduling, dispatching, data input, quotes, and ensuring protocol compliance, while driving customer satisfaction and operational performance. Equal opportunity employer.

Qualifications

• Minimum two-year technical degree or equivalent experience.
• Five years technician experience.
• Proficient computer skills and excellent verbal/written communication.

Responsibilities

• Create Preventive Maintenance schedule for Lube Technicians, working closely with Service managers and customers.
• Dispatch Lube Technicians.
• Manage Lube Technicians, providing direction as required.
• Prepare Preventive Maintenance quotes for customers.
• Input data regarding equipment, maintenance schedules, work orders, and other related items into computerized maintenance system.
• Open and close work orders.
• Ensure oil sample protocol is adhered to by Lube Technicians.
• Ensure customer satisfaction through measurement and reporting, taking prompt action when needed.
• Monitor operational performance and efficiencies.
• Other tasks as requested by manager.

Skills

Computer skills

Communication skills

Team collaboration

Employee involvement

Education

Two-year technical degree

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Create and manage Preventative Maintenance program, increasing departmental revenue through additional efficiencies.

Responsibilities

• Create Preventive Maintenance schedule for Lube Technicians, working closely with Service managers and customers
• Dispatch Lube Technicians
• Manage Lube Technicians, providing direction as required
• Prepare Preventive Maintenance quotes for customers
• Input data regarding equipment, maintenance schedules, work orders, and other related items into computerized maintenance system
• Open and close work orders
• Ensure oil sample protocol is adhered to by Lube Technicians
• Ensure customer satisfaction through measurement and reporting, taking prompt action when needed
• Monitor operational performance and efficiencies
• Other tasks as requested by manager

Skills/Experience

• Minimum two-year technical degree or equivalent experience
• Five years technician experience
• Proficient computer skills Excellent communication skills - verbal and written
• Ability to collaborate and encourage employee involvement

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.