Service Coordinator

Linder-Industrial-Machinery-Company; Chesapeake (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Linder Industrial Machinery Company in Chesapeake, VA seeks a skilled Heavy Equipment Technician support role to assist Field & Shop Service supervisors. You will help manage time, open work orders, and communicate scope changes with customers and PSRs, ensuring clear documentation and efficient workflow.

Requirements include a high school diploma or GED, 5+ years in heavy equipment repair, and strong interpersonal and customer-service skills.

Qualifications

• High School diploma or GED with a minimum two years at Vocational or Technical School.
• Minimum five years' experience as a heavy equipment technician.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts department functions, and customer needs.

Responsibilities

• Ensure technician time and write-ups are submitted daily.
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes.
• Communicate with PSRs and customers regarding revised estimates/scope of work changes.
• Maintain written record of communications to ensure customers are aware of scope of work to be performed.
• Assist with follow up to technicians on status of the assigned work order.
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing.
• Maintain warranty repairs to ensure proper documentation is present for warranty claims.
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs.
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation.
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing.

Skills

Heavy equipment knowledge

Interpersonal skills

Customer needs awareness

Education

High School Diploma or GED

Vocational/Technical School training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Chesapeake, VA, US

2 days ago Requisition ID: 4659

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Responsible for assisting both Field & Shop Service supervisors.

Responsibilities

• Ensure technician time and write-ups are submitted daily
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes
• Communicate with PSRs and customers regarding revised estimates/scope of work changes
• Maintain written record of communications to ensure customers are aware of scope of work to be performed
• Assist with follow up to technicians on status of the assigned work order
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing
• Maintain warranty repairs to ensure proper documentation is present for warranty claims
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing

Education/Experience/Skills

• High School diploma or GED and a minimum two years at Vocational or Technical School
• Minimum five years' experience as a heavy equipment Technician
• Excellent interpersonal skills
• General knowledge of maintenance, repair, parts department functions, and customer needs

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.