Customer Service Representative

Pengate Handling Systems, Inc.; Newark (DE); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Generous PTO and paid holidays

401(k) w/ match

Comprehensive medical benefits

Opportunities for advancement

Referral program

Job summary

A leading material handling company is looking for a Customer Service Representative in Newark, Delaware. The role involves conducting partnership meetings, responding to customer needs, and ensuring satisfaction with the company's offerings. The ideal candidate will need a Bachelor’s degree or equivalent experience, and possess strong communication and problem-solving skills. Benefits include generous PTO, 401(k) match, and comprehensive medical coverage.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Excellent verbal and written communication skills.
• Strong problem solving and time management skills.
• Ability to build and maintain customer relationships.
• Analytical skills to support sales efforts.
• Exceptional customer service and presentation skills.

Responsibilities

• Conduct partnership meetings with defined customers.
• Be the point person for all aftermarket activity.
• Educate customers on offerings and support products.
• Collect feedback on company performance.
• Analyze reports to control costs.
• Work with departments to ensure customer satisfaction.
• Perform additional duties as required.

Skills

Communication skills

Problem-solving abilities

Organizational skills

Time management skills

Analytical ability

Customer service skills

Education

Bachelor's degree in a business-related field

Equivalent related experience

Job description

Join to apply for the Customer Service Representative role at Pengate Handling Systems, Inc.

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting‑edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day‑to‑day warehousing and distribution operations to a new level of performance and productivity.

What You'll Do

• Conduct partnership meetings with defined customers reviewing spends and trends with multiple stakeholders from each organization
• Point person for all aftermarket activity for the customer, both external and internal
• Educate each customer on the full range of offerings and support products offered by Pengate
• Collect feedback from the customer on company performance
• Control internal/external costs through analyzing reports
• Work with internal departments to achieve complete customer satisfaction
• Additional duties as required or assigned

What You'll Need

• Bachelor's degree in a business‑related field, or equivalent related experience; verbal and written communication skills, road knowledge of the entire sales process, preferred business‑to‑business sales experience.
• Excellent communication skills, written and verbal to all levels of organization.
• Requires strong problem solving, organizational and time management capabilities.
• Ability to establish and develop relationships that identify and promote enterprise offerings on a continual basis and engage the subject matter expert where appropriate.
• Analytical ability in conjunction with market research to support sales efforts.
• Must have exceptional customer service, presentation skills and ability to relate to a range of audiences.

Benefits Of Working At Pengate

• Generous PTO and 10 paid holidays
• 401(k) w/ match
• Comprehensive medical benefits, dental plans, and vision coverage
• Opportunities for advancement and ongoing professional development
• Referral program

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national origin, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at [e-mail]