Service Coordinator

Kids for the Future; Casper (WY); On-site; USD 20,000 - 29,000; Full time

Job summary

Kids for the Future in Casper, WY is seeking a customer-focused support specialist to maintain our positive image through daily homeowner interactions. The role pays $18.00 per hour, non-exempt, with a high school diploma required.

Core duties include creating and managing homeowner accounts and service requests, handling calls, scheduling in-home appointments across territories, coordinating with logistics, and processing quotes and payments for out-of-warranty work while monitoring feedback.

Qualifications

• Strong interpersonal and communication abilities are essential.
• Detail orientation and reliability are required.
• Experience with scheduling is a plus.

Responsibilities

• Create and manage homeowner accounts and service requests.
• Take calls from homeowners and resolve issues over the phone, via a virtual app, or by scheduling appointments.
• Schedule in-home appointments across multiple territories.
• Call or text homeowners with reminders of upcoming appointments.
• Purchase window/door products for warranty and non-warranty repairs and reorders.
• Check sales order confirmations for accuracy and estimated shipping timeframes.
• Coordinate with logistics for weekly product deliveries.
• Purchase service stock parts for warehouses.
• Create quotes and collect payment for out-of-warranty work.
• Monitor and respond to homeowner feedback and survey comments.
• Complete other tasks as assigned by the Customer Service Manager.

Skills

Interpersonal skills

Verbal and written communication

Detail oriented

Customer service

Dependability

Scheduling experience

Education

High school diploma

Tools

Microsoft Office

Google Suites

Salesforce

Adobe Pro

Job description

• Location PO Box 51288,Casper, WY, 82605,United States
• Base Pay $18.00 / Hour
• Job Category Ops
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Description

Primary responsibilities include:

The purpose of this position is to ensure that the company’s positive image and reputation remains intact through daily interactions with our homeowners. This includes monitoring homeowner feedback while also helping to resolve homeowner concerns. This involves coordinating with installers, sales staff, service technicians and other office staff to resolve homeowner concerns in a timely manner.

• Create and manage homeowner accounts and service requests.
• Take calls from homeowners and help resolve issues over the phone, using a virtual application or by scheduling an appointment.
• Schedule in-home appointments across multiple territories.
• Call or text homeowners with reminders of upcoming appointments.
• Purchase window/door products for all warranty and non-warranty repairs and reorders.
• Check sales order confirmations for accuracy and estimated shipping timeframes.
• Coordinate with logistics for weekly product deliveries.
• Purchase service stock parts for warehouses.
• Create quotes and collect payment from homeowners for out of warranty work.
• Monitor and respond to homeowner’s feedback, survey comments or requests.
• Complete all other tasks as assigned by the Customer Service Manager.

Position Requires the following Skills:

• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Detail oriented.
• Strong customer service skills.
• Dependability in meeting deadlines.
• Experience in scheduling a plus.
• Proficiency in Microsoft Office, Google Suites, Salesforce, and Adobe Pro a plus.

Physical requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and move packages or equipment weighing at least 40 pounds on an occasional basis.