Service Coordinator

Maxim Crane; Canonsburg (Washington County); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Maxim Crane Works in Canonsburg, PA is seeking a Service Support Clerk to assist the Service Manager by documenting work, coordinating parts, and maintaining crane files. You will help open work-orders and ensure accurate records, supporting technicians in daily tasks.

This role emphasizes organizational skills, CMMS proficiency, and clear communication with vendors. You will participate in inventory counts, maintain warehouse order, and help manage payroll and billing inputs as needed.

Qualifications

• High School diploma or GED required.
• 1+ years in parts and service in related industry.
• Experience using CMMS system.

Responsibilities

• Orders, tracks, and receives parts for crane repairs and maintenance.
• Labels and stages parts and materials for repairs.
• Orders shop supplies and PPE for mechanics.
• Communicates with vendors by phone and email.
• Opens and maintains work-orders and purchase-orders in RentalMan and OnBase.
• Assists Service Manager with scheduling, paperwork, and file maintenance.
• Completes inventory counts and assists annual warehouse audit.
• Maintains warehouse order and cleanliness.
• Collects timesheets and billing tickets and checks accuracy.
• Performs other duties as assigned.

Skills

Organizational skills

CMMS experience

Vendor relations

Problem solving

Reading/writing memos

Presentation skills

Education

High School Diploma or GED

Tools

CMMS software

Job description

300 Dunning Street, Canonsburg , Pennsylvania 15317 , United States

Job Description

Purpose

Assists the Service Manager thoroughly document all aspects of work performed on company owned and operated equipment and vehicles.

Duties and Responsibilities

• Orders, tracks, and receives parts for crane repairs and maintenance.
• Labels and stages parts and materials for repairs and maintenance once received at the branch.
• Orders shop supplies and PPE for mechanics and technicians.
• Communicates with vendors via phone and email regarding shipments and orders.
• Opens and maintains work-orders and purchase-orders in RentalMan and OnBase systems.
• Assists the Service Manager with all aspects of service department - including communicating schedules with mechanics and technicians, ensuring paperwork is complete and accurate for work orders and machine documentation, and maintaining vendor and crane files.
• Completes weekly inventory cycle counts and assists with an annual audit in warehouse to maintain accuracy in ordering, receiving, usage and adjustments to inventory.
• Helps maintain warehouse order and cleanliness.
• Collects timesheets and billing tickets from mechanics and technicians and check for accuracy before submitting to payroll and billing departments.
• Performs other duties as assigned or required.

Requirements

Education:

• High School Diploma or GED

Experience:

• 1+ years' experience in parts and service in a similar industry such as equipment rental, auto parts service, etc.
• 1+ years' experience using a CMMS system

Skills/Knowledge:

• Advanced organizational, time management, and communication skills
• Moderate computer skills and knowledge of CMMS systems
• Moderate ability to build strategic working relationships
• Advanced problem-solving skills and attention to details
• Moderate level ability to read, comprehend, and create instructions, short correspondence and memos.
• Moderate level ability to present information in one-on-one and small group situations to other employees.

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and talk; or hear; push and/or pull; reach; climb; bend and/or stoop. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.

Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.

Maxim Crane Works, L.P. is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.