Field Service Technician

OWL Services; Ann Arbor (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Company Match

10 Paid Holidays

Flexible Time Off

HSA and FSA

Disability & Occupational Accident Ins

Company-Paid Life Insurance

Employee Assistance Program (EAP)

Job summary

OWL Services is seeking a field service technician to service and install electronic equipment, including security point-of-sale systems and EV charging stations. The role requires hands-on electrical work, strong problem-solving, and a commitment to safety.

You will travel 30-40% overnight, be on-call in your area, and collaborate with customers to complete maintenance and upgrades across sites.

Qualifications

• Mechanical aptitude and troubleshooting skills required.
• One+ years’ experience working in an electrical capacity is preferred.
• Ability to travel up to 30-40% overnight.
• Experience with POS systems (Verifone/NCR) a plus.
• High school diploma or equivalent.
• Good driving record is required.
• Ability to use a computer and smartphone proficiently.

Responsibilities

• Troubleshoots, inspects, and repairs electro-mechanical devices such as POS terminals and alarms.
• Manages EV charger testing including torque, thermal imagery, insulation, and performance reports.
• Locates system performance issues and fixes ground faults.
• Completes service requests and maintenance repairs in a timely, professional manner.
• Reviews work orders, manuals, and drawings to perform maintenance and service.
• Uses testing devices and various hand/power tools related to the job.
• May be assigned to other areas for new installations and upgrades.

Skills

Mechanical aptitude

Troubleshooting

Electrical experience

POS systems

Alarms

Travel readiness

Driving

Travel documents

Education

High school diploma or equivalent

Tools

POS systems (Verifone/NCR)

Job description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

The position is responsible for servicing and installing various electronic equipment to include security point of sale, as well as EV charging stations.

Essential Duties And Responsibilities

• Troubleshoots, inspects, replaces/repairs a wide variety of electro-mechanical devices such as cash registers, coin changers, security equipment, alarms, and point of sale equipment.
• Manage various EV charger testing requirements such as torque, thermal imagery, insulation (megger) and performance reports.
• Locate system performance issues and fix ground faults.
• Complete service requests and maintenance repair items in a timely manner and ensures all requests are handled in a professional manner.
• Correctly review work orders, manuals, and drawings to properly perform maintenance and service of equipment.
• Utilize various testing devices, multiple hand and power tools related to the job.
• May be temporarily assigned to other geographical area to provide support with new installations and upgrades.
• Other duties as required.

Minimum Qualifications

• Mechanical aptitude and troubleshooting skills required.
• One+ years’ experience working in an electrical capacity is preferred.
• Must be able to work independently and be a strong problem-solver.
• Strong attention to safety and willingness to follow all safety protocols.
• 24/7 on-call rotation with other techs in your area.
• Must be able to travel up to 30-40% overnight.
• Experience with various POS systems (Verifone/NCR) a plus.
• Experience with Alarms a plus.
• High school diploma or equivalent.
• Good driving record is required.
• Ability to travel and possessing air travel documents, i.e., REAL ID, Passport, etc.
• Ability to use a computer and smartphone proficiently.

Physical Demands and Work Environment

The physical demands include moderate with some strenuous physical exertion including the ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. Must be able to climb a ladder and lift/carry up to 70 lbs. Work will be performed both outdoors and indoors.

Compensation And Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

Requisition # 3940