Service Coordinator

Esco Technologies Inc.; Bensalem Township (Bucks County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Short-Term Disability

Life Insurance

Paid time off

Job summary

Esco Technologies Inc. is seeking a Site Service Manager in the United States to coordinate service activities for life sciences, healthcare, and pharmaceutical sites. The role emphasizes project coordination, documentation, and a strong customer focus.

The position requires excellent communication skills, ability to manage multiple projects, and readiness to travel up to one week per month. A bachelor's degree is preferred with relevant site service experience.

Qualifications

• Client, supplier, and internal communication across teams.
• Interpret design drawings and related documents.
• Create and manage project schedules.
• Take detailed minutes and action plans.
• Manage workload and multiple projects in parallel.
• Maintain high-quality interpersonal communication in professional settings.
• Learn new technologies and equipment quickly.
• Follow industry guidelines and regulations.
• Strong English verbal and written communication.

Responsibilities

• Post order communications for warranty and service requests.
• Oversee spares, service, and equipment installation/IOQ.
• Organize test kit sets and related inventory.
• Provide equipment service and troubleshooting support.
• Scan IQ/OQ, training manuals, certifications to Esco server.
• Coordinate engineers' travel and accommodations.
• Foster sales-oriented service to gain repeat business.
• Coordinate third-party engineers on site projects.
• Generate reports on failures, warranty % vs sales, margins.
• Travel up to 1 week per month.
• Ensure site requirements are met and pre-installation meetings.
• Oversee Project Manager process to ensure customer completion.

Skills

Client communication

Supplier communication

Internal communication

Interpret design drawings

Project scheduling

Minutes of meetings

Workload management

Interpersonal skills

Learn new technologies

Industry guidelines

English proficiency

Education

Bachelor’s Degree preferred

Job description

Esco is a leading global provider of innovative equipment and solutions for the life sciences, healthcare, and pharmaceutical industries. With a commitment to excellence and cutting-edge technology, Esco specializes in delivering high-quality products and services that support scientific research, development, and production processes.

Job Purpose: To contribute to the success of Esco through detailed, efficient, office support and professionalism internally and with customers and suppliers in line with Esco business objectives. This is a diverse role requiring varying tasks supporting all departments, requiring good judgement, organization, and the ability to remain calm and professional in all situations.

PRINCIPLE ACCOUNTABILITIES (General Guide):

1.Post order Client communications for warranty and additional service requests after sales.

2.Spares and service & Equipment Installation/IOQ

a. Control, management, and organization of Test Kit sets

3.Equipment service/troubleshooting call assistance – customer and employee

4.Ensure Site documentation (IQ/OQ’s, Training Manuals, certifications, site reports etc.) are all scanned onto the Esco server for recording.

5.Build a bond with the Esco Engineers and understand both Esco’s and each individual Engineers needs to effectively schedule through weekly site meetings.

6. Must be quick-thinking with the ability to move around schedules and adapt as needs and situations change.

7.Organization of Engineers travel & accommodation (working with purchasing and accounting) through Melon app.

8. Must have sales mindset… Good service to gain repeat business and to ensure Engineers are aware and pro-active to ask and seek whether future work / equipment is needed on the sites visited.

9. Manage third party Engineers to help with site service projects.

10. Responsible for generating reports to show statistics of common failures, warranty work % against sales, margins of actual vs forecast, performance, etc.

11. Travel up to 1 week per month, as required.

12. Assure Engineers and site services meet individual site requirements.

13. Manage pre-installation meeting to make sure all needed is acknowledged.

14. Manage Project Manager process to assure customer completion.

SKILLS REQUIREMENT MATRIX:

Bachelor’s Degree preferred or equivalent with 1 year Site Service Management experience.

Experience in Site Service Project Management including:

• Client, Supplier, and Internal Communication
• Ability to interpret design drawings and documents.
• Project Schedule creation and management
• Detailed Minutes of Meetings and Action plans
• Ability to manage own workload and handle multiple projects in parallel.
• High-quality interpersonal communication skills with tact, diplomacy & professionalism.
• Ability to quickly learn new technologies and equipment function and requirements.
• industry guidelines & regulations.
• Excellent verbal and written ability in English.

• Employer-paid Health Insurance and Vision Insurance.
• Employer Paid Short-Term Disability.
• Employer Paid Life Insurance.
• Paid time off.

Join our team at Esco and be part of a dynamic and innovative company dedicated to making a positive impact on the pharmaceutical and life sciences industries.