Site Service Manager

Esco Healthcare; Feasterville-Trevose (Bucks County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Dental insurance

Employer Paid Health insurance

Paid time off

Vision insurance

Job summary

Esco Healthcare is seeking a Site Service Manager to contribute to project success through effective assembly, testing, and installation coordination of equipment. This role involves customer support for warranty calls and after-sales activities.

The ideal candidate holds a Bachelor's Degree and has 1 to 5 years of relevant hands-on experience. Responsibilities include managing service engineers, performing service on client sites, and ensuring compliance with safety standards.

Benefits include health insurance, paid time off, and dental insurance.

Qualifications

• 1 to 5 years of experience in equipment/system build/maintenance/service.
• Competent hands-on type person.
• Good quality interpersonal communication skills with professionalism.

Responsibilities

• Perform project assembly and test work in accordance with regulatory standards.
• Liaise with Project Engineering for effective project interpretation.
• Attend internal and client meetings for project specifications.

Skills

Read equipment wiring / piping schematics

Interpretation of equipment layout 2D drawings

Use test equipment for measuring and calibration

Hands-on skills

Interpersonal communication skills

Troubleshooting and problem solving

Education

Bachelor's Degree

Job description

Site Service Manager

To contribute to the success of projects via the effective Assembly, Testing, Installation coordination and Validation of equipment in line with Esco business objectives and customer satisfaction. The role shall also support customers for after sales activities including Warranty Calls, troubleshooting, PM visits, Spare Parts, aftersales quotations, etc.

Job Responsibilities

• Work at all times in a manner which gives the highest consideration to safety, as defined by local regulations and Company procedures, this includes the use of PPE.
• Perform project assembly and test work on equipment and systems in accordance with applicable regulatory standards and to cGMP and GAMP guidelines for the pharmaceutical industry.
• Liaise with the Project Engineering function to ensure the effective interpretation of project requirements, communication, timing, testing and completion.
• Attend internal and client meetings as required to ensure specifications are met within budgeted constraints. Maintain completion schedules for client projects.
• Understand requirements for Aseptic and Non-Aseptic Isolator Systems and their construction in order to maintain and hold pressure, airflow and functionality suitable for its application.
• Interpret and mark-up as required GA, P&ID’s and detailed manufacturing drawings to required standards. Understand the mechanical hardware specification and Functional Design Specification for a client project. Utilize project support documents during equipment and system assembly & test, including Traceability Matrices, Engineering Design Calculations, Bills of Materials, Test and Validation Protocols, Operating, Maintenance and Safety Manuals and work instructions for production and contractor functions.
• Capable of troubleshooting complex process systems, fans, pumps, control valves, instrumentation, electrical and control systems, including systems with PLC control and HMI’s.
• Provide assembly support for process equipment in the Esco factory, ensuring the highest levels of quality.
• Independently lead Factory Acceptance, installation, Site Acceptance and client training activities understanding validation requirements in completing the paperwork.
• Perform service on equipment at client sites and generate service reports.
• After sales support including spare part requests, warranty claims, scheduled and unscheduled maintenance visits.
• Stock management, ensuring common items are stocked vs sales & assembly trends / needs.
• Manage Service Engineers and After Sales / Service Department.
• National travel on a regular basis. Some International travel required, mainly to Singapore/Indonesia regions.

Job Qualifications

Bachelor’s Degree Graduate with 1 to 5 years’ experience in hands-on equipment / system build/ maintenance / service including the following:

• Ability to Read equipment wiring / piping schematics.
• Interpretation of equipment layout 2D drawings.
• Ability to use test equipment for measuring and calibration of system / devices.
• Competent Hands‑on type person.
• Good working attitude, detail oriented, adaptability and willingness to learn.
• High quality interpersonal communication skills with tact, diplomacy & professionalism.
• Ability to troubleshoot / problem solve. Logical thinker.
• Perseverance towards achieving the goal.
• Good, Detailed Paperwork ability both written and word / excel competency.
• Ability to effectively Supervise / direct external contractors during installation.
• Fault finding of electrical panels, circuitry, pneumatics.

Additional Requirements

• Fault finding of electrical panels, circuitry, pneumatic.
• General Testing knowledge including Voltage, Current, Forcing of I/O’s, 4-20mA loop Calibration, pressures / flows, calibration, equipment operation.
• Testing and Validation of systems following strict written guidelines / practices.
• General knowledge of industry guidelines & regulations.
• Good verbal and written ability in English.

Benefits

• Dental insurance.
• Employer Paid Health insurance!
• Paid time off.
• Vision insurance.