Service Coordinator

Jones Lang LaSalle Incorporated; Bedford (MA); Hybrid; USD 55,000 - 67,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Service Coordinator for an on-site role in Bedford/Cambridge, MA. The position emphasizes completing work orders, visitor management, and joint coordination with facilities teams.

The role requires strong customer service, organizational, and communication skills, plus experience with MS Office and mailroom operations in a corporate environment.

Qualifications

• High School Diploma required.
• Two or more years of relevant experience.
• Experience in commercial real estate facilities/admin support preferred.
• Strong customer service and communication skills.

Responsibilities

• Respond to work orders and ensure KPI compliance with excellent service.
• Coordinate service dates with internal teams and vendors.
• Greet visitors, manage front desk duties, and assist with wayfinding.
• Support office and building maintenance activities and housekeeping tasks.
• Assist onsite mailroom with packages and deliveries and prepare postage.

Skills

Customer service

Organization

Communication

MS Office

Visitor support

Mailroom

Interpersonal skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

## Service CoordinatorApply: On-site: Cambridge, MA: Full time: Posted Today: REQ540454**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Position Overview** The Service Coordinator serves as a key operational support role, managing internal activities, vendor relationships, and client services while ensuring exceptional service delivery across all facility operations. This position combines administrative excellence with proactive relationship management to maintain optimal building performance and client satisfaction. **Key Responsibilities** **Service Delivery & Operations Management** * Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service* Coordinate with internal teams to schedule service dates for open work orders* Escort scheduled visitors and vendors as necessary* Conduct daily walkthroughs to ensure clean and organized office environments* Identify opportunities for improved operations and service excellence* Make recommendations for site inspections and assessments to ensure building procedures and performance measures are maintained, providing a safe workplace* Review, reformat, and create Standard Operating Procedures for facility operations tasks* Assist in resolving problems associated with all building services including but not limited to janitorial, mailroom, badging, and conference room/AV support* Coordinate solutions across various services to maintain operational efficiency **Client Relations & Project Management** * Assist with scheduling and tracking client projects from start to completion* Proactively develop and maintain client relationships ensuring expected service levels are achieved* Ensure consistent delivery of exceptional customer service* Respond to and follow through on requests for information* Maintain detailed communication records* Communicate effectively with all levels of management with minimal supervision **Front Desk Duties** * Greet, host, and provide support for guests, visitors, and employees* Assist visitors and employees with wayfinding* Answer all incoming calls* Manage visitor and parking requests* Update phone lists, SOPs, and other administrative duties as requested **General Office & Housekeeping Duties** * Perform housekeeping duties (i.e., pick up and display literature, maintain a welcoming and clean presentation of the lobby, report any mechanical issues or other issues to the facilities group)* Assist with coordination and scheduling of office/building maintenance activities **Mailroom Support** * Support onsite mailroom with packages/deliveries* Prepare postage/labels for mail/UPS/FedEx, courier services, etc. **Additional Duties** * Any and all other duties and tasks as assigned **Qualifications** **Education** *Required:* * High School Diploma **Experience** *Required:* * Two or more years of relevant experience*Preferred:* * Three years of administrative/facilities experience supporting multiple people, preferably in the commercial real estate industry **Skills & Knowledge** *Required:* * Excellent customer service and relationship building skills* Strong organizational, interpersonal, and communication skills* Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook*Preferred:* * Working knowledge of audio-visual equipment located in conference rooms* Mailroom experience **Physical Requirements & Work Conditions** * This work is partially a sedentary role* Must be able to handle packages, deliver mail/packages in multi-floor buildings, and bend, walk, or stand as necessary **Location**:Bedford, MA **Work Schedule:** 8hrs - 1st Shift/ Morning ShiftThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 54,800.00 – 67,200.00 USD per year *Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.* **Location:**On-site –Cambridge, MA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!