Service Coordinator

SAGE Integration; Austin (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid vacations & holidays

Life insurance

401(k) plan with employer match

Job summary

Sage Integration Holdings LLC is hiring a Client Service Coordinator to support our mission of delivering outstanding service to enterprise security clients. You will be the main liaison between clients, field teams, and subcontractors, handling inquiries, coordinating schedules, and ensuring timely communication and resolution of issues.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining strong client

Qualifications

• High school diploma or equivalent required.
• Experience in client services or customer support preferred, in security or related services.
• Proficiency in Microsoft Word, Excel, PowerPoint and other relevant software.
• Strong organizational and multitasking skills with the ability to manage multiple requests.
• Excellent verbal and written communication skills for professional client interactions.

Responsibilities

• Be the primary contact for clients; manage service requests and inquiries.
• Handle incoming service calls and maintain positive client relationships.
• Monitor performance to meet contractual obligations like response times and quality.
• Coordinate and schedule security services, dispatch field teams and subcontractors.
• Maintain department calendar and avoid scheduling conflicts.
• Assist with client escalations and coordinate with operations for resolutions.
• Maintain accurate client records, service reports and CRM logs.
• Prepare regular service reports and performance metrics for clients and management.
• Assist in onboarding new clients and communicating service expectations.
• Collaborate with sales and operations to deliver high-quality services.
• Identify areas for process improvements and client satisfaction enhancements.

Skills

Client services experience

MS Office

Communication skills

Organization

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Scheduling software

Job description

At Sage Integration Holdings we’re committed to delivering top-notch service by bringing the power of innovation to protect the people, facilities, and reputation of our enterprise clients. As a leader in the security industry, we offer cutting-edge technology and highly trained professionals to meet the needs of our clients, going beyond installing cameras and card readers. Becoming and maintaining our reputation as leaders in the security industry takes tremendous skill and talent. That’s why we’re committing to providing our team with more than just a job – but a career that empowers them to drive the industry forward and pursue excellence in everything they do.

Job Description:

The Client Service Coordinator will support the mission and vision at Sage by providing outstanding customer service and support to Sage’s clients. This individual will ensure the smooth coordination of services between clients, field teams, and subcontractors. They will act as the main point of contact, handling inquiries, resolving issues, and ensuring client satisfaction through effective communication and problem-solving. The ideal candidate is organized, detail-oriented, and has a strong ability to manage multiple priorities in a fast-paced environment.

Major Duties & Responsibilities:

• Work in tandem with our Service Manager as the primary contact for clients, managing communications related to service requests, issues, and inquiries
• Handle incoming service calls, ensuring that we’re building positive client relationships by going above and beyond client expectations and that all questions, cancellations, and confirmations are handled appropriately
• Monitor service performance and ensure contractual obligations are met, including response times, service quality, and compliance with client requirements
• Coordinate and schedule security services, including dispatching field teams, subcontractors and ensuring timely execution of client requests
• Maintaining the department calendar, avoiding scheduling conflicts and keeping everyone organized
• Assist in handling client escalations and help to resolve service issues in a timely manner, working closely with the operations team to ensure effective resolutions
• Maintain accurate client records, service reports, and communication logs in the company’s customer relationship management (CRM) system
• Prepare and provide regular service reports, updates, and performance metrics to clients and management
• Assist in the onboarding process for new clients, ensuring a smooth transition and clear communication of service expectations
• Collaborate with sales and operations teams to ensure the delivery of high-quality services that meet client needs
• Proactively identify areas for process improvements and client satisfaction enhancements
• Stay updated on industry trends and regulations in the security industry to ensure services are compliant with legal requirements

Working Conditions:

• Full-time position, Monday through Friday. Occasional evenings or weekends may be required based on client needs
• Hybrid or on-site work arrangement depending on the company’s policies
• Some travel required in this role for company events and conferences, approximately twice per calendar year

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Previous experience in client services, customer support, or a similar role, preferably in the security or related service industry
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint) and other relevant software’s
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple client requests simultaneously
• Excellent verbal and written communication skills, with the ability to interact professionally with clients at all levels

The Benefits:

• Competitive pay
• Paid vacations & holidays
• Life insurance
• 401(k) plan with employer match

Sage Integration Holdings LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.