Service Coordinator

Sage Fence; Austin (TX); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Sage Integration Holdings is looking for a Client Experience Coordinator to support our clients and coordinate services between clients, field teams, and subcontractors.

The role focuses on delivering outstanding customer service, managing inquiries, and ensuring client satisfaction through effective communication and problem-solving in a fast-paced environment.

Qualifications

• Strong multitasking skills to manage multiple client requests simultaneously.
• Excellent verbal and written communication skills for interacting with clients at all levels.
• Prior experience in client services or customer support, preferably in security or related services.

Responsibilities

• Work with the Service Manager as the primary client contact for service requests and inquiries.
• Handle incoming service calls and maintain positive client relationships by addressing questions, cancellations and confirmations.
• Monitor service performance to ensure contractual obligations, response times, quality, and client requirements are met.
• Coordinate and schedule security services including dispatching field teams and subcontractors.
• Maintain department calendar and prevent scheduling conflicts; keep everyone organized.
• Assist with client escalations and coordinate with operations to resolve service issues promptly.
• Maintain accurate client records, service reports, and CRM logs.
• Prepare regular service reports, updates, and performance metrics for clients and management.
• Assist in onboarding new clients and communicating service expectations clearly.
• Collaborate with sales and operations to ensure high-quality service delivery.

Skills

Multitasking

Communication

Customer service

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office Austin, TX, US

6 days ago Requisition ID: 1120

Salary Range: $25.00 To $30.00 Hourly

SAGE Integration

Job Description

Effective Date: Jan 2026

Supersedes: Oct 2024

Job Title: Client Experience Coordinator

Reports To: Client Experience Manager

Job Type: Full Time

Job Summary:

About Us:

At Sage Integration Holdings we're committed to delivering top-notch service by bringing the power of innovation to protect the people, facilities, and reputation of our enterprise clients. As a leader in the security industry, we offer cutting-edge technology and highly trained professionals to meet the needs of our clients, going beyond installing cameras and card readers. Becoming and maintaining our reputation as leaders in the security industry takes tremendous skill and talent. That's why we're committing to providing our team with more than just a job – but a career that empowers them to drive the industry forward and pursue excellence in everything they do.

Job Description:

The Client Service Coordinator will support the mission and vision at Sage by providing outstanding customer service and support to Sage's clients. This individual will ensure the smooth coordination of services between clients, field teams, and subcontractors. They will act as the main point of contact, handling inquiries, resolving issues, and ensuring client satisfaction through effective communication and problem-solving. The ideal candidate is organized, detail-oriented, and has a strong ability to manage multiple priorities in a fast-paced environment.

Major Duties & Responsibilities:

• Work in tandem with our Service Manager as the primary contact for clients, managing communications related to service requests, issues, and inquiries
• Handle incoming service calls, ensuring that we're building positive client relationships by going above and beyond client expectations and that all questions, cancellations, and confirmations are handled appropriately
• Monitor service performance and ensure contractual obligations are met, including response times, service quality, and compliance with client requirements
• Coordinate and schedule security services, including dispatching field teams, subcontractors and ensuring timely execution of client requests
• Maintaining the department calendar, avoiding scheduling conflicts and keeping everyone organized
• Assist in handling client escalations and help to resolve service issues in a timely manner, working closely with the operations team to ensure effective resolutions
• Maintain accurate client records, service reports, and communication logs in the company's customer relationship management (CRM) system
• Prepare and provide regular service reports, updates, and performance metrics to clients and management
• Assist in the onboarding process for new clients, ensuring a smooth transition and clear communication of service expectations
• Collaborate with sales and operations teams to ensure the delivery of high-quality services that meet client needs
• Proactively identify areas for process improvements and client satisfaction enhancements
• Stay updated on industry trends and regulations in the security industry to ensure services are compliant with legal requirements

Working Conditions:

• Full-time position, Monday through Friday. Occasional evenings or weekends may be required based on client needs
• Hybrid or on-site work arrangement depending on the company's policies
• Some travel required in this role for company events and conferences, approximately twice per calendar year

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Previous experience in client services, customer support, or a similar role, preferably in the security or related service industry
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint) and other relevant software's
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple client requests simultaneously
• Excellent verbal and written communication skills, with the ability to interact professionally with clients at all levels

The Benefits:

• Competitive pay
• Paid vacations & holidays
• Life insurance
• 401(k) plan with employer match
  

Sage Integration Holdings LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.