Service Coordinator

Life Safety Systems Inc; Arbutus (MD); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental, and vision plans

Tuition reimbursement

Job summary

Life Safety Systems Inc is seeking a Service Coordinator to enhance customer satisfaction and manage service schedules in Arbutus, Maryland. You will interact with existing and potential customers, ensuring prompt service delivery and effective communication.

Qualifications include a high school diploma and 2-5 years of customer service experience. The role offers a competitive pay rate of $25-$30 per hour, paid time off, and a comprehensive benefits package including 401(k) matching and medical plans.

Qualifications

• 2-5 years of experience in customer service.
• Sound decision-making skills.
• Ability to remain calm under pressure.

Responsibilities

• Schedule preventative maintenance inspections.
• Maintain schedules for on-time service.
• Answer customer calls and dispatch technicians.
• Update and maintain customer information in databases.

Skills

Organizational skills

Multi-tasking

Customer service

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Education

High school diploma or equivalent

Job description

Overview

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
• Answer calls from customers and dispatch the proper technicians to handle any emergencies as required.
• Follow through to ensure resolution of all situations.
• Generate and monitor Service department’s internal and external correspondence regarding service technicians.
• Analyze completed work orders for accuracy, and ensure they are correct, complete and on time.
• Assist with accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
• Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
• Track and/or quote deficiencies.
• Update and maintain all customer information in all databases, including service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
• Dispatch appropriate technician(s) based on skill set required for each site or project.
• Generate and maintain schedules on a daily, weekly, and monthly intervals.
• Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
• Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
• Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
• Prepare and process accurate purchase requisitions for purchasing.
• Complete service contract cancellation form(s) and submit with backup for processing.
• Coordinate customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service.
• Provide accurate information to Accounting to ensure one-day billing processing.

Qualifications

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Sound decision-making skills and practical judgment priorities.
• Ability to encourage and motivate people with a positive attitude.
• Interest in helping and working with customers.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

Benefits

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.

Compensation

Pay Rate $25-$30 hourly depending on experience.

Thank you for considering a career with Sciens Building Solutions! We’re excited about your interest in joining our team and look forward to learning more about you.

Sciens is Latin for “knowledgeable and skilled.” We take that definition to heart by using our collective experience to do meaningful work in the world—protect people and property through sophisticated life safety, security, communication and electrical systems.