Service Coordination Specialist - Queue Support

Brooks Group; Jacksonville (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Brooks Group is seeking a Queue Support Rep to serve as the primary contact for assigned customer accounts. You will coordinate service requests, follow up on work orders with affiliate partners, and provide timely status updates to customers.

Requirements include 2+ years in customer service or related roles, strong communication, and proficient use of Outlook, Excel, Word, and CRM/work order systems. A high school diploma is required.

Qualifications

• 2+ years of customer service, service coordination, dispatch, administrative support, or account support experience preferred.
• Experience in fire protection, life safety, facilities services, or service industry is a plus.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Coordinate and follow up on work orders with affiliate partners to ensure timely completion.
• Communicate with affiliates and customers via phone and email to schedule services, obtain documentation, and provide status updates.
• Support Account Managers by coordinating affiliate communications and assisting with customer service requests.
• Build and maintain strong relationships with affiliate partners through regular communication.
• Manage high-volume email correspondence and maintain accurate records using Outlook and internal systems.
• Ability to coordinate multiple work orders, priorities, and deadlines in a fast-paced environment.

Job description

Brooks Group is seeking a Queue Support Rep to serve as the primary contact for assigned customer accounts. You will coordinate service requests, follow up on work orders with affiliate partners, and provide timely status updates to customers.

Requirements include 2+ years in customer service or related roles, strong communication, and proficient use of Outlook, Excel, Word, and CRM/work order systems. A high school diploma is required.