Service Coordination Specialist – Fire Safety Inspections

Fire Equipment Inc; Worcester (MA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

Paid holidays

Sick time

Training & advancement

Job summary

Fire Equipment Inc. in Worcester, MA is seeking a Service Coordinator for the Test & Inspection Division.

You will schedule field technicians, manage inspections, and coordinate with customers to ensure timely, compliant service delivery for life-safety systems. Ideal candidates have at least 2 years in coordination or dispatch, strong organizational skills, and proficiency in Microsoft Office and Salesforce.

Qualifications

• Minimum 2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred).
• Excellent organizational and time management skills with strong attention to detail.
• Clear and professional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM platforms; Salesforce experience a plus.
• High school diploma or GED required.
• Strong customer service orientation and problem-solving ability.
• Team player with a positive attitude and commitment to operational excellence.

Responsibilities

• Schedule and coordinate technicians for inspection, testing, and preventive maintenance of life safety systems.
• Prioritize and assign work based on technician skill level, licensing, location, and workload.
• Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines.
• Prepare, distribute, and close out work orders, inspection reports, and compliance documentation.
• Track inspection completion, deficiencies, and reinspection needs within the CRM system.
• Collaborate with dispatch, service operations, and management to optimize technician productivity and route efficiency.
• Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred).
• Respond to customer inquiries and resolve scheduling or documentation issues in a timely and professional manner.
• Support the Service Manager and Test & Inspection Supervisor with administrative tasks, reporting, and compliance monitoring.
• Provide backup support for other service coordination functions as needed.

Skills

Experience in service coordination

Organizational skills

Communication skills

Multitasking

Customer service

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Job description

Fire Equipment Inc. in Worcester, MA is seeking a Service Coordinator for the Test & Inspection Division.

You will schedule field technicians, manage inspections, and coordinate with customers to ensure timely, compliant service delivery for life-safety systems. Ideal candidates have at least 2 years in coordination or dispatch, strong organizational skills, and proficiency in Microsoft Office and Salesforce.