Service Coordinator - Fire Protection & Inspections

Fire Equipment Inc.; Medford (MA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) match

Medical, dental, and vision insurance

Life and disability insurance

Paid vacation, holidays, and sick time

Training & advancement

Job summary

Fire Equipment Inc. (FEI) is seeking a Service Coordinator in Medford, MA to orchestrate scheduling and daily activity of field technicians performing inspections and testing of life safety systems.

This role acts as the liaison among customers, technicians, and management while ensuring compliance with NFPA codes and contractual requirements. The ideal candidate is highly organized and detail-oriented, capable of handling competing priorities in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred).
• Excellent organizational and time management skills with strong attention to detail.
• Clear and professional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM platforms; Salesforce experience a plus.
• High school diploma or GED required.
• Strong customer service orientation and problem-solving ability.
• Team player with a positive attitude and commitment to operational excellence.

Responsibilities

• Schedule and coordinate technicians for inspection, testing, and preventive maintenance of fire alarm, sprinkler, suppression, and other life safety systems.
• Prioritize and assign work based on technician skill level, licensing, location, and workload.
• Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines.
• Prepare, distribute, and close out work orders, inspection reports, and compliance documentation.
• Track inspection completion, deficiencies, and reinspection needs within the CRM system.
• Collaborate with dispatch, service operations, and management to optimize technician productivity and route efficiency.
• Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred).
• Respond to customer inquiries and resolve scheduling or documentation issues in a timely and professional manner.
• Support the Service Manager and Test & Inspection Supervisor with administrative tasks, reporting, and compliance monitoring.
• Provide backup support for other service coordination functions as needed.

Skills

Organizational skills

Time management

Verbal and written communication

Customer service orientation

Team player

Education

High school diploma or GED

Tools

Microsoft Office

CRM platforms

Salesforce

Job description

Fire Equipment Inc. (FEI) is seeking a Service Coordinator in Medford, MA to orchestrate scheduling and daily activity of field technicians performing inspections and testing of life safety systems.

This role acts as the liaison among customers, technicians, and management while ensuring compliance with NFPA codes and contractual requirements. The ideal candidate is highly organized and detail-oriented, capable of handling competing priorities in a fast-paced environment.