Service Coordination Assistant (MyCare)

Central Ohio Area Agency on Aging; Columbus (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work flexibility

Reasonable accommodations

Job summary

Central Ohio Area Agency on Aging is seeking a Service Coordination Assistant to support coordination of community-based services and monitor delivery to individuals. You will schedule, refer providers, and collaborate with teams to ensure services are implemented as planned.

You will educate members about options, assist with transportation, document all interactions, and generate MARs while maintaining confidentiality and compliance with program guidelines.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in social services, case management support, or healthcare coordination.
• Strong communication and organizational skills; ability to multitask.

Responsibilities

• Schedule appointments and coordinate/provide monitoring of services as planned.
• Collaborate with coordinators and teams to address overall service needs.
• Educate individuals on options, rights to appeal, and self‑directed services.
• Document correspondence and generate Monthly Activity Reports; maintain confidentiality.
• Provide transportation coordination and support onboarding and training.

Skills

Communication

Organization

Multitasking

Independent work

Teamwork

Documentation software

Education

High school diploma

Tools

Electronic documentation systems

Job description

The Service Coordination Assistant supports the coordination of services and the monitoring of service delivery for individuals receiving community-based services. This role ensures that services are implemented as planned, assists individuals and providers in addressing service needs, and promotes continuity, safety, and quality of care.Primary ResponsibilitiesScheduling, Service Coordination, & Monitoring: Schedule appointments as required or refer and select service providers in accordance with the service plan. Coordinate with service providers to ensure timely and appropriate delivery of approved services. Communicate regularly with individuals and providers to confirm that services are delivered as planned. Monitor service implementation and proactively identify and resolve service gaps. Verify service authorizations and refer billing or authorization issues to the appropriate team.Collaboration & Teamwork: Collaborate with service coordinators and interdisciplinary teams to address overall service needs. Share relevant updates, concerns, or changes in the individual’s condition or environment with appropriate team members.Individual and Provider Support: Educate individuals on service options, including rights to appeal and self-directed services. Assist with transportation coordination and other supportive services. Request additional assessments or evaluations (e.g., therapy) when needed. Notify service providers of changes in eligibility or participation status.Documentation & Reporting: Document all correspondence with providers and program members in accordance with program guidelines. Adhere to established documentation practices and standards.Generate Monthly Activity Reports (MARs) on resource utilization and the status of member referrals. Maintain discretion and adhere to confidentiality protocols.Educational Support: Provide members and families with information on available resources and how to access them. Support onboarding by meeting with new staff to explain the Coordination Assistant role. Participate in team and staff meetings to share insights and updates. Complete all required trainings and meetings within program timelines. Consult with professionals to build knowledge and skills relevant to the role.Safety & Compliance: Report concerns related to provider performance or service issues to the appropriate team.Minimum Requirements:High school diploma or equivalent.1 year of experience in social services, case management support, or healthcare coordination.SkillsStrong communication and organizational skills.Ability to manage multiple tasks and maintain accurate records.Comfortable working independently and as part of a team.Basic computer skills and familiarity with electronic documentation systems.Working ConditionsTraditional office environment with standard business hours.Flexibility for remote work may be approved.Reasonable Accommodation StatementCOAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please contact [e-mail] Employment Opportunity EmployerCOAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community-minded team that aspires to provide excellence in service to our neighborhoods.