Care Coordinator (Senior Options)

Central Ohio Area Agency on Aging; Columbus (OH); Hybrid; USD 47,000 - 72,000; Full time

Job summary

Central Ohio Area Agency on Aging seeks a Care Coordinator to assess needs, create care plans, and connect clients with community resources to support health, safety, and independence.

You will conduct in-home assessments and coordinate services such as transportation, meals, housing, and medical appointments, while providing ongoing case management and advocacy. Work involves field visits and office documentation, with telework possible after training.

Qualifications

• Active LSW or RN licensure in Ohio.
• Bachelor's degree preferred.
• Experience conducting home visits and case management.
• Excellent written and verbal communication and meticulous documentation skills.

Responsibilities

• Conduct in-home assessments and event-based visits.
• Develop and implement individualized care plans based on client needs and preferences.
• Coordinate services such as home care, transportation, meals, housing, and medical appointments.
• Provide ongoing case management, including follow-ups and plan adjustments.
• Advocate for clients' rights and ensure culturally competent, person-centered care.

Skills

LSW or RN licensure

Active listening with empathy

Time management

EHR proficiency

Cultural competence

Resource connection

Team collaboration

Education

Bachelor's degree

Tools

Electronic Health Records

Job description

This role is responsible for assessing the needs of individuals and coordinating services to support their health, safety, and independence. This role involves developing care plans, connecting clients with community resources, and advocating for their well-being while collaborating with families and service providers.Primary ResponsibilitiesConduct in-home assessments and event-based visits.Conduct comprehensive assessments of an individual’s physical, emotional, social, and environmental needs.Develop and implement individualized care plans based on client needs, preferences, and available resources.Coordinate and monitor services such as home care, transportation, meals, housing, and medical appointments.Provide ongoing case management, including regular follow-ups, plan adjustments, and crisis intervention as needed.Advocate for clients’ rights and ensure they receive culturally competent, person-centered care.Maintain accurate and timely documentation in accordance with agency and regulatory requirements.Support clients and their families in understanding available options and navigating complex service systems such as Medicare and Medicaid.Participate in team meetings, training, and professional development opportunities.Adhere to program contact and visit schedule.Minimum Requirements:Active LSW or RN Ohio licensureValid driver’s license with reliable transportation and proof of insurancePreferred Requirements:1 year of case management experienceBachelor's degreeSkills:Experience completing home visits.Experience connecting individuals to resources and services.Strong attention to detail and time management.Excellent time management skills to balance home visits and documentation timelines.Proficiency using electronic health records.Accurately maintain case notes and client records.Active listening with empathy and support to our clients.Cultural competencies to support clients from diverse backgrounds.Knowledge of community resources.Passionate about working with older adults and those with disabilities.Working ConditionsCare Coordinators fluctuate between out in the field conducting home visits and in a traditional office setting to complete the documentation and care plan follow-ups.Desks will be assigned to new staff during the training period. Some programs may require desk sharing, docking, or remote work after training.Up to 24-hours of weekly telework may be available following the initial training period with supervisor approval.Staff must use personal vehicles.Reasonable Accommodation StatementCOAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please contact [e-mail] Employment Opportunity EmployerCOAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community-minded team that aspires to provide excellence in service to our neighborhoods.