Service Contracts Manager | Remote, USA

Optiv; Atlanta (GA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Work/life balance

Professional training resources

Volunteer opportunities

Remote-friendly options

Job summary

Optiv is seeking a Service Contracts Manager to qualify incoming Services contracts, draft and edit SOWs, and manage related contracts. You will lead SOW/Service Order activities, ensuring QA and process excellence for both internal and external clients.

The role includes mentoring the SCORE team, improving contract processes, and partnering with stakeholders to apply best practices in services selling. Strong writing and communications skills are essential.

Qualifications

• Bachelor's degree required in relevant fields
• 7–10 years combined work experience
• 2–4 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management
• 5 years of professional work experience directly related
• 4–7 years professional writing experience required
• Experience in technical or information technologies industry preferred
• CRM software experience required (Salesforce)

Responsibilities

• Own the relationship with third party vendors; monitor and ensure quality pricing deliverables
• Demonstrate advanced proficiency with SOW development processes and toolsets
• Partner with stakeholders on services selling best practices
• Perform research to uncover issues and report insights to leadership
• Mentor SCORE team and assist with SOW QA
• Coordinate with internal stakeholders to store documentation in CRM/Client Project Repository
• Compile contract information for Legal to amend contracts
• Build relationships with alliance partnerships
• Manage Contract Vehicle databases and SharePoint sites
• Act as liaison between internal and external contract stakeholders

Skills

Excellent written and verbal English

Sales partnership mindset

Mentorship and training

Education

Bachelor's degree in Communications

Bachelor's degree in Business Administration

Bachelor's degree in Supply Chain Management

Bachelor's degree in Paralegal

Bachelor's degree in Pre-Law

Tools

Salesforce.com

SharePoint

Microsoft Office Suite

Adobe

DocuSign

Job description

The Service Contracts Manager is responsible for qualifying incoming Services contracts requests, creating, editing, and maintaining Statements of Work (SOWs) and related Services contracts, as well as serving as a subject matter expert for the SOW process. This Service Contracts Manager role autonomously drives the delivery of Services offerings to both internal and external clients by assisting with the development of SOWs, Service Orders (SOs), Change Orders, and Task Orders. The Service Contracts Manager is also responsible for driving quality assurance for any outgoing services opportunities and serves in a mentor-capacity to the Service Contracts Operations, Risk, & Execution (SCORE) team.How you'll make an impactOwn the relationship with third party vendors; monitor and ensure quality product as it relates to any pricing deliverable needsDemonstrate advanced proficiency with the SOW development processes and toolsets, and demonstrate flexibility with new proceduresPartner with and advise Optiv’s various stakeholders on services selling best practicesRemove obstacles impeding the team’s progressPerform research to uncover issues and actively report insights to leadership to drive understanding and action; identify specific requirements (market, financial, legal, and partner) to adjust or create solutions that meet these business needsProficient in contracting and procurement best practicesDemonstrate advanced expertise in Optiv and vendor professional servicesRegularly train and mentor others on the development and maintenance of SOWs, conformance to quality standards, and processesParticipate in process improvement initiatives and with leadership to enhance operating rhythmsPerform accurate and thoughtful SOW QA on a consistent basisMay assist in the design of documentation templates and processesProvide mentorship and peer reviewWork independently to develop efficient policies and procedures that are scalable to a growing organizationEnsure compliance to transaction regulations terms, including but not limited to price, acceptance, fee accruals, and paymentsReview Contract Vehicle quotes for accuracy prior to services purchaseCoordinate with internal stakeholders to ensure all necessary documentation and reference information is stored in the CRM and supporting Client Project RepositoryCompile contract information and direction for Legal to amend contracts as neededBuild relationships with alliance partnershipsDevelop and retain industry knowledge to be used to identify expertise. Commitment to developing knowledge and experienceManage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendorsAct as liaison between internal and external contract stakeholdersPerforms other duties as assignedComplies with all policies and standardsWhat we're looking forBachelor's Degree in Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law required7-10 years combined work experience.2 - 4 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management work5 years professional work experience directly related.4-7 years professional writing experience requiredExperience in technical or information technologies industry preferredPrior experience in Client Relationship Management software (CRM) required.Knowledge of Salesforce.com, Microsoft Office Suite, SharePoint, Adobe, and DocuSignAbility to work in a sales partnership settingOccasional travel, on-site meetings/eventsOccasional overtimeExcellent written and verbal English#LI-KG1What you can expect from OptivA company committed to our inclusive value through our Employee Resource GroupsWork/life balanceProfessional training resourcesCreative problem-solving and the ability to tackle unique, complex projectsVolunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.The ability and technology necessary to productively work remotely/from home (where applicable)EEO StatementOptiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.