Service Contract Coordinator : 26-02515

Akraya, Inc.; Virginia (IL); Hybrid; USD 41,000 - 45,000; Full time

Job summary

Akraya, Inc. is seeking a detail-oriented Service Contract Coordinator to support the Revenue Operations and Service Contract Administration teams.

The role involves managing service requests, preparing and maintaining documents, coordinating with Sales and internal stakeholders, and ensuring workflows meet SLAs. The ideal candidate will have experience in service coordination and contract administration, strong organizational skills, and excellent communication abilities to collaborate with

Qualifications

• Experience in service coordination, sales operations, contract administration, or similar enterprise environment.
• Strong organizational and documentation skills with attention to detail.
• Ability to manage multiple requests in a fast-paced environment.
• Excellent written and verbal communication with Sales and cross-functional stakeholders.

Responsibilities

• Manage the service scoping case queue, prioritizing and tracking requests to meet SLA.
• Track communications and case statuses to ensure progress.
• Generate and maintain service scoping documents.
• Review workflows and verify documents align with opportunity products.
• Coordinate with Sales and internal teams to triage requests and support deal closure.
• Assist with Revenue Operations initiatives and identify process improvements.

Skills

Service coordination

Sales operations

Contract administration

Documentation

Attention to detail

Communication

Multitasking

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Primary Skills

Service Contract Coordination (Expert), Service Scoping & Case Management (Advanced), Document Preparation & Administration (Advanced), Salesforce CRM (Advanced), Stakeholder & Customer Coordination (Advanced)

Contract Type

W2 Only

Duration

8+ Months

Location

Remote - Anywhere in the US

Pay Range

$30 - $33 on W2

Job Summary

We are seeking a detail-oriented Service Contract Coordinator/Assistant to support client’s Revenue Operations and Service Contract Administration team. The ideal candidate will have experience managing service requests, preparing and maintaining documents, coordinating with Sales and internal stakeholders, and ensuring workflows are completed accurately and on time. This role requires strong organizational skills, attention to detail, communication abilities, and the ability to manage multiple requests while meeting established SLAs.

Key Responsibilities

• Manage the service scoping case queue, reviewing, prioritizing, tracking, and responding to requests while ensuring timely completion and SLA adherence.
• Track communications, case statuses, pending actions, and follow-ups to ensure service scope requests progress through the workflow without delays.
• Generate, draft, update, and maintain service scoping documents and ensure all records are complete, accurate, and properly maintained.
• Review completed workflows and verify that final documents are accurately selected and aligned with the appropriate opportunity products.
• Coordinate with Sales and applicable internal teams to triage scoping requests, resolve questions, and support accurate deal closure.
• Assist with additional Revenue Operations initiatives and proactively identify opportunities to improve administrative processes and workflows.

Must-Have Skills

• Experience in service coordination, sales operations, customer operations, contract administration, or a similar enterprise environment.
• Strong organizational and documentation skills with exceptional attention to detail and accuracy.
• Ability to manage multiple requests, priorities, deadlines, and follow-ups in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to coordinate effectively with Sales and cross-functional stakeholders.

Nice-to-Have Skills

• Experience working with Salesforce CRM or similar case/workflow management systems.
• Experience preparing service contracts, scoping documents, sales documentation, or other business-critical records.
• Customer service or client management experience within a technology, SaaS, or enterprise environment.

Preferred Qualifications

• Bachelor's degree in Business Administration, Operations, Communications, or a related field, or equivalent experience.
• Strong proficiency with Microsoft Word and standard business productivity tools.
• Demonstrated ability to work independently with limited supervision while maintaining high-quality execution.
• Proactive mindset with an interest in identifying process improvements and supporting Sales/Revenue Operations teams.

About Akraya

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!