Service Consultant

Bachman Hyundai; Jeffersonville, Northern (IN, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Bachman Auto Group in Jeffersonville, IN seeks an Automotive Service Consultant to assist customers through the service process, answer questions, and ensure top-tier satisfaction while coordinating with technicians.

You will use CDK, Drive Centric, Rapid Recon, and Microsoft 365 apps (Word, Excel, Outlook, Teams) to manage requests and communicate clearly with customers by phone, email, and in writing.

Qualifications

• The ideal Service Consultant genuinely enjoys interacting with customers and assisting them with vehicle maintenance needs.
• Must coordinate activities on many repair orders in various stages using precise time management and organization.
• Proficiency with Microsoft Word, Excel, Teams, Outlook and other programs (CDK, Podium, XTime) is required.

Responsibilities

• Assist customers through the service process with courtesy and knowledge.
• Explain repairs at the customer's level and advise on manufacturer service items.
• Coordinate activities on multiple repair orders across different stages of repair.
• Utilize CDK, Drive Centric, Rapid Recon and Microsoft 365 apps to track and communicate service updates.

Skills

Customer service

Time management

Organization

Communication

Tools

CDK

Podium

XTime

Drive Centric

Rapid Recon

Microsoft 365

Word

Excel

Outlook

Teams

Job description

# Service ConsultantBachman Chrysler-Hyundai-Jeep-Dodge-Ram - Jeffersonville, IN 47130## OverviewSalary Range$60,000.00 - $80,000.00 Commission/year## Description**Bachman Auto Group** is a family owned company that started in 1985 and is founded on the principle : \"*Treat Others The Way You Want To Be Treated*\". Today with seven franchise brands, a national parts distribution center, locations in Kentucky and Southern Indiana, and over 450 employees, Bachman is consistently the region leader in sales, service and customer satisfaction. **Automotive Service Consultant**Our Service Consultants knowledgably and courteously assist our customers to navigate the complex and technological process of getting a vehicle serviced and serve as a resource for our customers questions, keeping the highest level of customer satisfaction at the heart of their efforts.## QualificationsThe ideal Service Consultant is someone who genuinely enjoys interacting with our customers and assisting them with their vehicle maintenance needs, advising them on manufacturer recommended service items as well explaining complicated repairs.They should have excellent time management skills and be very organized to coordinate activities on a large number of repair orders in various stages of the repair process. They must be proficient in Microsoft products (Word, Excel, Teams, Outlook) as well as other technological programs (IE: CDK, Podium, XTime).They should be able to communicate with a wide variety of people on many levels and professionally and courteously explain repairs at the customers level.With an extensive amount of customer communication on sometimes technical topics, they should also be able to communicate clearly and effectively in person, over the phone and in writing (IE: email and messaging). Our company uses many different technologies and our Service Consultant are expected to be comfortable with and make use of all of the programs that we use including CDK, Drive Centric, Rapid Recon, Microsoft 365 (IE: Word, Excel, Outlook, etc) and Teams as well as various Manufacturer websites. This position requires a valid driver license and acceptable records check. EOE