Service Consultant

Ingersoll Auto of Danbury; Danbury (CT); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid time off

Commission-based compensation

Job summary

Ingersoll Automotive of Danbury is seeking a Service Consultant to join a state-of-the-art facility. You will be the front-line liaison between guests and the service team, translating technical needs into clear recommendations and guiding customers through repairs with transparency.

The ideal candidate brings automotive service writing experience, excellent communication, and comfort with modern CRM/DMS tools (Tekion, CDK, Reynolds & Reynolds).

Qualifications

• Experience in automotive service writing.
• Strong communication skills, both verbal and written.
• Proficient with dealer management systems and CRM tools.
• Ability to translate technical details into clear recommendations.

Responsibilities

• Represent our brand as the primary liaison between guests and the service department.
• Translate complex technical needs into clear, actionable advice.
• Utilize dealership management systems to track repairs and manage schedules.
• Build long-term trust by advocating for customers’ vehicle health.

Skills

Automotive service writing

CRM platforms

Tekion

CDK

Reynolds & Reynolds

Job description

Drive the Future of Service at Ingersoll Automotive of Danbury

Are you a high-energy communicator with a passion for automotive excellence? At Ingersoll Automotive, we aren’t just fixing cars; we’re redefining the luxury service experience. We are seeking a Service Consultant to join our elite team in our state-of-the-art facility.

What You’ll Do

• Represent our Brand : Act as the primary liaison between our guests and the service department, ensuring every interaction is seamless and professional.


• Expert Guidance: Translate complex technical needs into clear, actionable advice for our customers.


• Workflow Integration: Use our cutting-edge dealership management systems to track repairs, manage schedules, and provide real-time updates.


• Relationship Building: Foster long-term trust by being a transparent advocate for the customer’s vehicle health.

Why Join Our Team?

• State-of-the-Art Environment: Work in a climate-controlled, ultra-modern facility equipped with the latest diagnostic technology.


• Competitive Compensation: We offer a premium base salary plus a highly rewarding commission structure.


• Career Growth: We invest in your future with continuous manufacturer training and clear pathways to management.


• Benefits: Comprehensive health, dental, and vision insurance available, 401(k) plan, and paid time off.

The Ideal Candidate

• Experience: Previous experience in automotive service writing.


• Communication: Exceptional verbal and written skills.


• Tech-Savvy: Comfortable navigating modern CRM and DMS platforms (e.g., Tekion, CDK, or Reynolds & Reynolds).


• Mindset: A "solutions-first" attitude with a commitment to maintaining our 5-star customer satisfaction rating.

Annual salary range of $75,000-$100,000, based on experience and performance.

Requirements

Successful completion of a background check and pre-employment drug screening, consistent with applicable law.