Service Concierge - Goose Island, IL

PVH (Tommy Hilfiger/Calvin Klein); Chicago (IL); On-site; USD 38,000 - 58,000; Full time

Job summary

Lucid Motors is seeking a Customer Experience Specialist to deliver world-class service to all clients, internal and external. You will coordinate appointments, manage service tasks and due bills, and proactively contact customers to verify concerns and schedule follow-ups.

You will assist with vehicle check-in, document intake, and basic diagnostics while ensuring accurate records and timely communication.

Qualifications

• 18 years of age or older.
• Demonstrated excellence in customer service.
• Capable of solving problems and handling multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to use basic computer applications (Microsoft Office) and learn proprietary DMS software.
• Full-time position, including weekends or extended hours during busy periods.
• Willingness to complete CPR training post hire.
• Valid driver's license with no suspensions in past year; drivers under 21 require longer license history and Lucid training.

Responsibilities

• Provide world-class customer experience to all Lucid clients, internal and external.
• Coordinate and schedule client appointments based on service center capacity and priorities.
• Manage open service tasks and due bills with timely follow-up and accurate records.
• Facilitate loaner agreements and arrange Lyft rides as needed.
• Generate Work Order Pre-writes and capture customer concerns with signatures for pre-authorization.
• Assist Service Advisors during vehicle check-in with thorough walkthroughs and intake forms.
• Log all activities in the system and maintain records.
• Maintain consistent follow-up communications with customers.
• Lead basic understanding of Lucid vehicle components and terminology.
• Manage monthly budget and oversee ordering of supplies and refreshments.
• Submit service requests for facility repairs via Service Channel and perform valet duties as needed.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Basic computer skills

CPR training

Tools

Microsoft Office

Proprietary DMS software

Service Channel

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

The Role:

• Provides a world-class customer experience to all Lucid clients, both internal and external
• Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
• Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
• Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
• Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
• Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found
• Consistent with customer communication regarding follow up calls, responsiveness, and availability
• Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles
• Manages a monthly budget and oversees the ordering of supplies and refreshments
• Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel
• Perform valet duties as needed
• Other duties as assigned

Qualifications:

• 18 years of age or older
• Demonstrated excellence in customer service
• A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications :

• Experience in luxury retail
• Experience in automotive
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

Compensation & Benefits:

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity:

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.