Service Concierge, Rocklin

Lucid Motors; Rocklin (CA); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

Job summary

Lucid Motors is hiring for a Service Concierge in Rocklin, CA. You will deliver world‑class service to a premium client base and coordinate appointments based on service center capacity and priority levels.

You will also manage open tasks, arrange loaners, and assist advisors during check‑in, while maintaining clear customer communication and documenting all activities in the system.

Qualifications

• 18 years of age or older.
• Demonstrated excellence in customer service.
• Ability to handle multiple priorities with strong organization.
• Excellent written and verbal communication skills.
• Basic computer skills and ability to learn proprietary DMS software.
• Full-time availability, including weekends or extended hours.

Responsibilities

• Provides a world‑class customer experience to all Lucid clients, both internal and external.
• Coordinate and schedule client appointments determined by service center capacity and priority levels.
• Manage open service tasks and due bills with timely follow‑up and meticulous logging.
• Facilitate loaner agreements and arrange Lyft rides as needed for customer convenience.
• Generate Work Order pre‑writes and check for open campaigns or recalls.
• Assist Service Advisors during vehicle check‑in with intake forms and photos.
• Maintain consistent customer communication regarding follow‑up calls and availability.

Skills

Customer service

Problem solving

Organization

Communication

Tools

Microsoft Office

DMS software

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software‑defined vehicle architecture, our award‑winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in‑house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Service Concierge

This position directly interfaces with service center clients as an integral part of the customer experience. It is responsible for varied duties in the service center such as greeting clients, answering phones, directing client inquiries, and scheduling appointments. This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry.

The Role:

• Provides a world‑class customer experience to all Lucid clients, both internal and external
• Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
• Manage open service tasks and due bills, ensuring timely follow‑up and resolution; proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
• Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
• Generate Work Order pre‑writes in the system, capturing customer concerns and obtaining the necessary signatures for pre‑authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
• Assist Service Advisors during vehicle check‑in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found
• Maintain consistent customer communication regarding follow‑up calls, responsiveness, and availability
• Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles
• Manages a monthly budget and oversees the ordering of supplies and refreshments
• Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel
• Perform valet duties as needed
• Other duties as assigned

Qualifications:

• 18 years of age or older
• Demonstrated excellence in customer service
• Capacity for problem solving and the ability to effectively handle multiple priorities with high level of organization in a fast‑paced environment
• Excellent written and verbal communication skills
• Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software
• Full‑time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• Experience in luxury retail
• Experience in automotive
• Knowledge of HV systems, LV systems, and EV powertrains
• Start‑up experience and related fast‑paced environments

Compensation Range:

Base Pay Range (hourly) $17 – $24 USD

Compensation & Benefits:

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity:

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA‑[e-mail]. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy:

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies:

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.