Service Concierge, Millbrae (2nd shift)

Lucid Motors; Millbrae (CA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Lucid Motors is hiring a Service Concierge to provide world-class customer service within our service center. You will greet clients, answer phones, and schedule appointments while coordinating with the service team to prioritize work orders and drive a seamless customer experience.

You will manage loaner agreements, communicate with customers, and ensure accurate records. This full-time role requires flexibility with hours, including weekends, and a willingness to learn about Lucid vehicle

Qualifications

• Customer service excellence demonstrated.
• Ability to handle multiple priorities in fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Greet clients and answer phones at the service center.
• Schedule appointments based on capacity and priority levels.
• Log all activities and follow up with customers to verify concerns.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

DMS software

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software‑defined vehicle architecture, our award‑winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in‑house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Service Concierge Position

The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, directing client inquiries, and scheduling appointments. This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry.

Schedule for this role is:

Tuesdays through Fridays. 10am-7pm. Saturdays 9-4.

The Role

• Provides a world‑class customer experience to all Lucid clients, both internal and external.
• Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels.
• Manage open service tasks and due bills, ensuring timely follow‑up and resolution. Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records.
• Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience.
• Generate Work Order Pre‑writes in the system, capturing customer concerns and obtaining the necessary signatures for pre‑authorization. It is essential to check for any open campaigns or recalls that may need to be addressed.
• Assist Service Advisors during vehicle check‑in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found.
• Consistent with customer communication regarding follow‑up calls, responsiveness, and availability.
• Willing to be trained on basic understanding of components, technologies and terminology of Lucid vehicles.
• Manages a monthly budget and oversees the ordering of supplies and refreshments.
• Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.
• Perform valet duties as needed.
• Other duties as assigned.

Qualifications

• 18 years of age or older.
• Demonstrated excellence in customer service.
• A capacity for problem solving and the ability to effectively handle multiple priorities with high level of organization in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software.
• Full‑time, including weekends or extended hours during busy periods.
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire.

Preferred Qualifications

• Experience in luxury retail.
• Experience in automotive.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start‑up experience and related fast‑paced environments.

Compensation Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job‑related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (hourly)

$19 — $26 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal‑opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations @ lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

Recruitment Agencies

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.