Auto Service Concierge & Customer Experience Lead

Lou Fusz Chevrolet; St. Louis, Northern (MO, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Life Insurance

401k Plan

Voluntary Benefits

Sick Leave

Vacation

Pension Plan

Uniforms

Academy Training

Athletic Scholarships

Job summary

The LouFuszAutomotive Network is seeking energetic, service-oriented individuals to join our team in a union environment serving the St. Louis area.

We value respect, integrity, and a strong sense of urgency in delivering an exceptional customer experience. As a member of this team, you will oversee the drive lane flow, ensure courteous service, and take ownership of the customer journey through the dealership, both in person and by phone.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Clean driving record.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer’s experience and leave a positive impression.
• Provide concierge support for owner inquiries to avoid mishandling.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Clean driving record

Job description

The LouFuszAutomotive Network is seeking energetic, service-oriented individuals to join our team in a union environment serving the St. Louis area.

We value respect, integrity, and a strong sense of urgency in delivering an exceptional customer experience. As a member of this team, you will oversee the drive lane flow, ensure courteous service, and take ownership of the customer journey through the dealership, both in person and by phone.