Service Concierge & Customer Experience Advisor

CarMax Business Services; Lexington (KY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Benefits program

Job summary

CarMax is hiring a Customer Advisor in Lexington, KY. You will be the primary liaison between customers and technicians, ensuring transparency and trust throughout the service and repair process.

This role suits individuals who thrive in a fast-paced, customer-focused environment and want to grow with a Fortune 100 Best Company to Work For®. Responsibilities include greeting customers, updating on vehicle status, processing repair orders, and handling payments.

Qualifications

• Excellent communication and interpersonal skills, both in person and over the phone.
• Strong customer service focus delivering an iconic experience.
• Ability to read, interpret, and maintain accurate records with intermediate computer skills.

Responsibilities

• Deliver outstanding customer service by greeting all service customers warmly and professionally.
• Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
• Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing.
• Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Communication

Customer service

Interpersonal skills

Record keeping

Multitasking

Flexibility

Safety compliance

Job description

CarMax is hiring a Customer Advisor in Lexington, KY. You will be the primary liaison between customers and technicians, ensuring transparency and trust throughout the service and repair process.

This role suits individuals who thrive in a fast-paced, customer-focused environment and want to grow with a Fortune 100 Best Company to Work For®. Responsibilities include greeting customers, updating on vehicle status, processing repair orders, and handling payments.