Customer Experience Specialist

CarMax Business Services; Columbia (SC); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax in Columbia seeks a Customer Advisor to deliver outstanding service and support to service customers while coordinating with technicians. You will welcome customers, update on vehicle status, and help finalize repairs with accurate documentation.

You’ll discuss recommended services, assist with ESP claims, and handle payments, all while maintaining safety and compliance in a busy environment and aiming for an iconic customer experience.

Qualifications

• Exceptional communication and interpersonal skills.
• Strong focus on customer service and experience.
• Ability to read, interpret, and maintain accurate records using computer tools.
• Collaborative mindset to work across departments.
• Comfort with fast-paced, multi-tasking environments.

Responsibilities

• Greet service customers warmly and professionally.
• Assist with incoming calls and provide vehicle status updates.
• Create and process repair orders; ensure accurate invoicing.
• Advise customers on repairs and ESP claims approvals.
• Handle service payments with accuracy and integrity.
• Balance priorities and resolve customer concerns promptly.

Skills

Communication

Interpersonal

Customer service

Record keeping

Collaboration

Tools

MS Office

Job description

CarMax in Columbia seeks a Customer Advisor to deliver outstanding service and support to service customers while coordinating with technicians. You will welcome customers, update on vehicle status, and help finalize repairs with accurate documentation.

You’ll discuss recommended services, assist with ESP claims, and handle payments, all while maintaining safety and compliance in a busy environment and aiming for an iconic customer experience.