RECEPTIONIST

Doral Automotive Group; Town of Florida (NY); On-site; USD 19,286 - 24,796; Full time

Job summary

Doral Lincoln Mercury LLC in Doral, FL is seeking a friendly Receptionist/Cashier to greet guests, answer inbound calls, and direct visitors to the correct department. The Cashier handles transactions, records payments, and assists with scheduling service appointments to support dealership operations.

The role requires strong communication, organization, and attention to detail, with prior administrative experience preferred.

Qualifications

• Strong interpersonal communication skills, organization, and attention to detail are required.
• Previous administrative work experience preferred.
• High school diploma or GED, or equivalent combination of education and experience.

Responsibilities

• Greet walk-in customers and determine the nature of their visit.
• Answer inbound service calls and distribute to appropriate personnel.
• Communicate with callers and customers in a professional, friendly, and efficient manner.
• Make outbound calls for service due lists and reminders.
• Run reports and balance receipts against deposits.
• Print estimates, invoices and accept payment for completed service work.
• Schedule and record service appointments when assigned.
• Verify and post business transactions in ledgers or computer files.
• Receive monies and keep accurate accounts of records.
• Reconcile customer repair orders and maintain waiting area appearance.
• Assist with clerical duties as requested.
• Other duties to be determined by management.

Skills

Interpersonal communication

Organization

Attention to detail

Customer service

Education

High school diploma or GED

Job description

Job Details

Job Location: Doral Lincoln Mercury LLC - DORAL, FL 33172

Position Summary

The Receptionist/Cashier is responsible for answering inbound calls, determining the nature of their business and directing callers to the appropriate department/destination. In addition, the receptionist/greeter will serve as the dealership's information specialist to best direct our guests accordingly to accommodate their needs. The Cashier is responsible for recording and processing transactions, handling phone calls to determine the nature of business, and directing them to the appropriate department. The cashier also assists in setting appointments when needed, closing procedures, and organizing repair orders.

Position Responsibilities

• Greet walk‑in customers and determine the nature of their visit
• Answer inbound service calls and distribute to appropriate personnel via transfer of calls and/or taking thorough messages and delivering
• Communicate with callers and customers in a professional, friendly, and efficient manner
• Make outbound calls for service due lists assigned and service reminder/non‑responder lists
• Run reports, balance receipts against deposit report
• Compile reports to show statistics such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of the business
• Print out estimates, invoices and accept payment for completed service work
• If assigned, schedule and record service appointments
• Use documents such as sales slips, invoices, receipts, check stubs, and computer printouts to verify, allocate, and post details of business transactions in appropriate ledgers or computer files
• Receive monies and keep accurate accounts of records
• Reconcile customer repair orders
• Help maintain appearance of customer waiting area
• Assist with clerical duties as requested
• Other duties to be determined by management

Qualifications

• Strong interpersonal communication skills, organization, and attention to detail is a must
• Previous administrative work experience preferred
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Ability to provide great customer service a must
• Ability to learn new software programs to input and retrieve information
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization