Service Communications Specialist — Heavy Equipment

Hawthornecat; San Diego (CA); Presencial; USD 39.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO)

Descripción de la vacante

Hawthorne Cat in San Diego, CA, seeks a Service Communicator for the Truck Shop to ensure effective communication, accurate estimates, proformas, and invoices for repair work. You will document work per industry standards and CAT regulations, with strong administrative and interpersonal skills.

The role requires several years of office and customer service experience, a valid CA driver’s license, and the ability to work in a fast-paced shop environment while maintaining high standards of

Formación

• Prefer at least two (2) years general office experience.
• Prefer at least three (3) to five (5) years of customer service, relationship building and/or Sales experience.
• PC skills are required.
• Must have a valid California Class C Drivers License and a clean driving record.
• Must have above average communication skills.
• Strong work ethic, flexibility, ability to work at a fast pace and under pressure preferred.

Responsabilidades

• Provide effective and timely communication to both internal and external customers.
• Provide customers with repair updates in a manner to meet customer expectations and loyalty.
• Have an in-depth knowledge of operational guidelines regarding parts, labor and miscellaneous charges.
• Provide accurate updates to both internal and external customers throughout the repair process.
• Schedule and maintain fleet 90-day BIT inspection lists.
• Ensure approval is given for all parts, labor and miscellaneous charges by the customer during the repair process.
• Accurately open work orders including all related codes both internally and externally.
• Provide standard hours for every segment that a technician is assigned.
• Participate in daily shop walks and meetings with lead(s)/supervisors/managers to ensure communication flow.
• Communicate with the credit department to ensure payment.
• Ensure service reports match repairs completed before billing.
• Accurately prepare and provide customers a proforma/invoice in a timely manner.
• Maintain assigned WIP in a manner to align with department Metrics.
• When available, utilize standard jobs and prototypes.
• If applicable, assign jobs to technicians as needed.
• Provide the customer service required to score a 10 on the Daniel Surveys.
• Perform the position with pride and professionalism while following Hawthorne's Code of Conduct.
• Other duties as directed by the Service Management Team.

Conocimientos

Office experience

Customer service

PC skills

Clean driving record

Descripción del empleo

Hawthorne Cat in San Diego, CA, seeks a Service Communicator for the Truck Shop to ensure effective communication, accurate estimates, proformas, and invoices for repair work. You will document work per industry standards and CAT regulations, with strong administrative and interpersonal skills.

The role requires several years of office and customer service experience, a valid CA driver’s license, and the ability to work in a fast-paced shop environment while maintaining high standards of