Service Communications Specialist

Hawthorne-Ca; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

A great work environment and culture

Career growth and advancementopportuni

Training

Medical, Dental and Vision plans

Medical Video Appointments available

Paid Time Off (PTO) Pay

401(k) Plan + Company Matching

Health and Dependent Care Flexible Sp…

Employee Assistance Programs

Legal Plan

Travel Assistance Plan

Wellness Programs

Referral Bonus Program

Longevity Bonus Program

Recognition Programs and much more

Boot Reimbursement

Tuition Reimbursement

Company-Supplied Uniforms

Advanced Technical Training

Job summary

Hawthorne Cat is seeking a Service Communicator to ensure effective communication, profitability, and reputation of our service shops by providing timely estimates, proformas, and invoices for repair work. The role requires knowledge of industry standards and CAT regulations, with strong administrative and interpersonal skills.

The ideal candidate will have experience in parts, labor, and charges, along with excellent communication and the ability to manage inspection lists and work orders.

Qualifications

• Two years of general office experience.
• Three to five years of customer service, relationship building and/or sales experience.
• PC skills are required.
• Must have a valid California Class C Driver’s License and a clean driving record.
• Must have above average communication skills.
• Strong work ethic, flexibility, ability to work at a fast pace and under pressure preferred.

Responsibilities

• Provide effective and timely communication to both internal and external customers.
• Provide customers with repair updates to meet customer expectations and loyalty.
• Have an in-depth knowledge of operational guidelines regarding parts, labor and miscellaneous charges.
• Provide accurate updates to both internal and external customers throughout the repair process.
• Schedule and maintain fleet 90-day BIT inspection lists.
• Ensure approval is given for all parts, labor and miscellaneous charges by the customer during the repair process.
• Accurately open work orders including all related codes both internally and externally.
• Provide standard hours for every segment that a technician is assigned.
• Participate in daily shop walks and meetings with lead(s)/supervisors/managers to ensure communication flow.
• Communicate with the credit department to ensure payment.
• Ensure service reports match repairs completed before billing.
• Accurately prepare and provide customers a proforma/invoice in a timely manner.
• Maintain assigned WIP in a manner to align with department Metrics.
• When available, utilize standard jobs and prototypes.
• If applicable, assign jobs to technicians as needed.
• Provide the customer service required to score a 10 on the Daniel Surveys.

Skills

General office

Customer service

Relationship building

Sales experience

PC skills

California driver’s license

Strong communication

Work under pressure

Job description

Hawthorne Cat is seeking a Service Communicator to ensure effective communication, profitability, and reputation of our service shops by providing timely estimates, proformas, and invoices for repair work. The role requires knowledge of industry standards and CAT regulations, with strong administrative and interpersonal skills.

The ideal candidate will have experience in parts, labor, and charges, along with excellent communication and the ability to manage inspection lists and work orders.