Service Cloud Lead - Customer Ops & Technical Support

Caesars Entertainment; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Caesars Entertainment is seeking a CS Manager, Technical Support within the Customer Operations Optimization team to own the Service Cloud Platform for Caesars Digital. You will ensure the day-to-day health of the solution, managing permissions, workflow configuration, and complex integrations that empower customer service agents to deliver world-class support.

This role transforms customer service data into actionable insights while ensuring the technology that supports those insights remains

Responsibilities

• Own and maintain the Service Cloud Platform for Caesars Digital, including user permissions, workflow configuration, and complex integrations.
• Coordinate with internal stakeholders and external vendors, manage configurations, and track IT support requests.
• Develop and maintain process documentation, identify opportunities to improve system functionality and user experience.

Job description

Caesars Entertainment is seeking a CS Manager, Technical Support within the Customer Operations Optimization team to own the Service Cloud Platform for Caesars Digital. You will ensure the day-to-day health of the solution, managing permissions, workflow configuration, and complex integrations that empower customer service agents to deliver world-class support.

This role transforms customer service data into actionable insights while ensuring the technology that supports those insights remains