Service Cloud Tech Manager — Customer Support Analytics

Caesars Sportsbook & Casino

Las Vegas (NV)

On-site

USD 84,000 - 100,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) matching

Job summary

Caesars Sportsbook & Casino is seeking a CS Manager, Technical Support to own the Service Cloud Platform for Caesars Digital. Lead configuration, integration, and governance to enable top-tier customer service across channels.

You will partner with vendors and internal teams to deliver reliable, scalable solutions, build actionable insights from data, and drive improvements in user experience and operational efficiency.

Qualifications

Bachelor's degree or equivalent in IT or related field.
Sprinklr Admin Certification preferred; ITSM or CRM certs are a plus.
3+ years of technical administration experience with CX platforms.
Experience with Sprinklr SCaaS, Salesforce Service Cloud, or Zendesk.

Responsibilities

Design and implement technology solutions for customer service operations.
Configure and optimize system settings and integrations.
Maintain documentation, governance, and user access controls.
Develop executive dashboards and reports for leadership.

Skills

Cross-functional communication

Incident management

Stakeholder management

Leadership

Analytical thinking

Education

Bachelor's degree in IT / CS / MIS

Sprinklr Platform Admin Certification (preferred)

Tools

Sprinklr Service Cloud

Salesforce Service Cloud

Zendesk

Job description

You will partner with vendors and internal teams to deliver reliable, scalable solutions, build actionable insights from data, and drive improvements in user experience and operational efficiency.

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