Service Cloud Consultant

TechDigital Group; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an experienced Oracle CX Service Cloud professional with extensive knowledge of EBS SCM modules. In this role, you will leverage your 7-10 years of EBS experience to lead implementation projects, prepare test case documents, and engage with customers independently. Your excellent communication and interpersonal skills will be crucial as you work collaboratively with teams and lead discussions with business and technical consultants. This is a fantastic opportunity to make a significant impact in a dynamic environment while furthering your career in a leading technology firm.

Qualifications

• 7-10 years of EBS experience required.
• Must have worked on at least 2 implementation projects.

Responsibilities

• Prepare test case documents and handle customer independently.
• Conduct business requirement analysis and design fit gap.

Skills

EBS SCM modules knowledge

Implementation project experience

Test case documentation

Communication skills

Interpersonal skills

Presentation skills

Customer handling

Business requirement analysis

Tools

Oracle CX Service Cloud

Job description

Primary Skill (Key word for TAG): Oracle CX Service Cloud

Must Have (Limit to top 5 Points):

1. Good knowledge in EBS SCM modules PO, INV, OM, Pricing, Cost Management, P2P process and O2C process
2. Must have worked in at least 2 Implementation projects
3. Should be able to prepare test case documents
4. Excellent communication, interpersonal and good presentation skills
5. 7-10 years of EBS experience
6. Must have handled the customer independently
7. Should have done business requirement analysis, design and fit gap

Desirable/Nice to Have:

1. Should be an excellent team player and lead the team
2. Ability to lead discussions with onsite business and technical consultants to clarify the functional specifications
3. Analysis and issue resolution capabilities