Manager - Business Partnership

MHM Support Services; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy seeks a qualified professional to serve as the primary liaison between Healthcare Technology Management (HTM), service providers, and the customer. You will translate business objectives into actionable IT and clinical equipment plans and manage ongoing relationships with Mercy stakeholders.

The role involves overseeing project teams, driving cost savings on service contracts, and coordinating across departments to ensure equipment meets caregiver needs.

Qualifications

• Bachelor's degree in related field and 5 years of relevant technical or business work experience.
• Experience overseeing project teams and/or work processes.
• Preference for candidates with biomed and information technology experience.

Responsibilities

• Lead and coordinate service strategy with Mercy stakeholders and service providers.
• Direct day-to-day service escalations and ensure alignment with customer objectives.
• Assist with capital equipment budgeting and long-range planning with community leaders.
• Identify cost savings opportunities in service contracts and equipment purchases.

Skills

Project management

Stakeholder management

Biomed/IT experience

Education

Bachelor's degree in related field

Job description

Find your calling at Mercy! Serves as the primary liaison between Healthcare Technology Management, service providers and the customer in order to capture agreed-upon business objectives and processed, communicating these processed and their implications to technical and non-technical contributors to ensure the equipment accurately meets the caregivers needs. All positions in this job family participate, to some degree, in the following activities:

• Facilitate process to gather/establish high level business requirements for clinical devices.
• Lead quarterly business reviews for the applicable service providers.
• Direct day-to-day service escalations from all third-party service providers
• Lead the HTM team on all acquisitions for Mercy- to include coordinating internal Mercy stakeholders for necessary changes.
• Responsible for reviewing monthly billing reports per contractual obligations for applicable service providers as well as responsible for disputing charges.
• Lead and facilitate business partners and service providers conversations regarding priorities, hardware/software selection, vendor selection
• Assist with development of annual and 5 year capital equipment budgets with community leaders
• Identify and document business strategies, objectives and drivers for community leaders pertaining to medical equipment
• Lead cost savings initiatives to obtain opportunities for savings on service contracts and equipment purchases in coordination with Supply Chain and the VMO.
• Interfaces independently with all functional and business areas of Mercy to provide the customer a seamless interaction
• Works closely with functional resource managers to ensure adequate support of hardware design, equipment (hardware/software) requisition, logistics and installation for moves, new construction and acquisition pertaining to medical equipment
• Ensure and coordinate appropriate stakeholders to have informed and consistent service strategy on equipment, facilitate addendums to applicable contracts or execution of new contracts.
• Review monthly/quarterly environment of care reports to ensure compliance with regulatory requirements, resolve any outliers or issues observed.

Position Details:

Qualifications: Education: Bachelor's degree in related field, specialized training, or equivalent work experience AND 5 years of relevant technical or business work experience Experience: Experience overseeing project teams and/or work processes **Preference for candidates with biomed and information technology experience**

Why Mercy?

From day one, Mercy offers outstanding benefits

• including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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