Service Center Tech Analyst: Parts & Solutions

The Timken Company; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Timken is seeking a Service Center Technical Analyst to provide technical solutions for repair and parts inquiries in support of outside sales and manufacturing activities. This role reports to the Service Center Engineering & Customer Service Manager.

Responsibilities include technical support to internal and external customers, inspecting failed parts, preparing quotes, Bills of Materials, routers, and test instructions, and coordinating orders in ERP while liaising with outside sales.

Qualifications

• Effective and professional communication skills (verbal and written).
• Intermediate Office 365 proficiency.

Responsibilities

• Provide product and application technical support to internal/external customers (outside sales, procurement, and manufacturing).
• Perform visual inspections, root cause/corrective action of incoming failed parts, and prepare the electronic forms during the I&R quote process.
• Prepare I&R, parts or enclosed drive quotations, working directly with the outside sales team.
• Prepare Bill of Materials, routers, assembly instructions, and test instructions for I&R and enclosed drive orders.
• Prepare Bill of Materials and routers for parts orders.
• Liaise between outside sales and operations teams.
• Manage incoming parts/units, create and manage orders in ERP system and communicate status updates to outside sales.
• Occasional travel required.

Skills

Communication skills

Office 365

Education

High School Diploma or equivalent

Bachelor's Degree in Mechanical Engineering (preferred)

Tools

Epicor ERP

Job description

Timken is seeking a Service Center Technical Analyst to provide technical solutions for repair and parts inquiries in support of outside sales and manufacturing activities. This role reports to the Service Center Engineering & Customer Service Manager.

Responsibilities include technical support to internal and external customers, inspecting failed parts, preparing quotes, Bills of Materials, routers, and test instructions, and coordinating orders in ERP while liaising with outside sales.