Service Center Technical Analyst

The Timken Company; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Timken is seeking a Service Center Technical Analyst to provide technical solutions for repair and parts inquiries in support of outside sales and manufacturing activities. This role reports to the Service Center Engineering & Customer Service Manager.

Responsibilities include technical support to internal and external customers, inspecting failed parts, preparing quotes, Bills of Materials, routers, and test instructions, and coordinating orders in ERP while liaising with outside sales.

Qualifications

• Effective and professional communication skills (verbal and written).
• Intermediate Office 365 proficiency.

Responsibilities

• Provide product and application technical support to internal/external customers (outside sales, procurement, and manufacturing).
• Perform visual inspections, root cause/corrective action of incoming failed parts, and prepare the electronic forms during the I&R quote process.
• Prepare I&R, parts or enclosed drive quotations, working directly with the outside sales team.
• Prepare Bill of Materials, routers, assembly instructions, and test instructions for I&R and enclosed drive orders.
• Prepare Bill of Materials and routers for parts orders.
• Liaise between outside sales and operations teams.
• Manage incoming parts/units, create and manage orders in ERP system and communicate status updates to outside sales.
• Occasional travel required.

Skills

Communication skills

Office 365

Education

High School Diploma or equivalent

Bachelor's Degree in Mechanical Engineering (preferred)

Tools

Epicor ERP

Job description

What Timken makes possible begins with you.

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Power Systems, Philadelphia Gear brand has a current opening for a Service Center Technical Analyst responsible for providing technical solutions to repair and parts inquiries in support of outside sales and manufacturing activities. This position reports to the Service Center Engineering & Customer Service Manager.

Essential Responsibilities:

• Provide product and application technical support to internal/ external customers (outside sales, procurement, and manufacturing)
• Perform visual inspections, root cause/ corrective action of incoming failed parts, and prepare the electronic forms during the I&R quote process
• Prepare I&R, parts or enclosed drive quotations, working directky with the outside sales team
• Prepare Bill of Materials, routers, assembly instructions, and test instructions for I&R and enclosed drive orders
• Prepare Bill of Materials and routers for parts orders
• Work as a liason between outside sales and operations teams
• Manage incoming parts/ units, create and manage orders in ERP system and communicate status updates to outside sales
• Other duties as assigned
• Occasional travel required

Key Attributes:

• Works independently and collaboratively within in a team
• Effective and professional communication skills (verbal and written)
• Detailed and accurate record keeping skills

Basic Qualifications:

• Intermediate Office 360 proficiency, keyboarding, and video conferencing
• Working knowledge of ERP systems, preferably Epicor
• High School Diploma or equivalent with a minimum of 7 years of relevant job experience required, Bachelor's Degree in mechanical engineering preferred.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.

We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.

Why Choose Timken?

• Over a century of knowledge and innovation
• A culture of top performance
• A global, diverse environment
• Products that contribute to a sustainable world
• A conviction to improve communities around us
• Competitive salary and benefits

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