Technical Customer Service Analyst – Rotating Equipment

The Timken Company in; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Timken is seeking a Customer Service Analyst to provide technical support for rotating equipment, manage quotes and orders, and collaborate with outside sales, engineering, and operations to ensure timely, high-quality service delivery.

The role bridges customers, sales, and internal teams, requiring strong problem-solving, data-driven decisions, and a focus on customer success in a global industrial environment.

Qualifications

• Associate's degree in business-related field required or equivalent experience.
• Minimum 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles.
• Strong understanding of rotating equipment failure modes and interpretation of technical documents.

Responsibilities

• Serve as primary technical contact for outside sales, customers, and internal stakeholders for rotating equipment issues.
• Manage incoming parts/units, create and manage orders in Epicor, communicate status updates to outside sales.
• Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.
• Coordinate with operations, engineering, and external repair partners to schedule repairs and ensure quality delivery.

Skills

Customer service

Problem solving

Data-driven

Communication

Time management

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office

Epicor ERP

Job description

Timken is seeking a Customer Service Analyst to provide technical support for rotating equipment, manage quotes and orders, and collaborate with outside sales, engineering, and operations to ensure timely, high-quality service delivery.

The role bridges customers, sales, and internal teams, requiring strong problem-solving, data-driven decisions, and a focus on customer success in a global industrial environment.