Service Center Team Lead: Grow into Management

Hunter Super Techs - TurnPoint; Glendale (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Tuition assistance

Health benefits

Employee discount

401(k) match

Job summary

Valvoline Instant Oil Change (VIOC) is hiring an Assistant Service Center Manager in Glendale, AZ. You will be the right hand to the Service Center Manager, leading a high-performance team and ensuring top-notch service experiences for guests.

Responsibilities include supervising daily ops, training staff, optimizing schedules, and maintaining safety standards. Benefits include competitive pay, growth opportunities, and comprehensive health coverage.

Qualifications

• 1 year of supervisory experience required (coaching, training, and supervising a team).
• Customer service mindset and demonstrated ability to build loyalty while following company procedures.
• Experience in a fast-paced environment and history of making sound judgements under pressure.
• Experience using KPI data to monitor performance, trends, and identify areas for improvement.
• Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays).
• English fluency in reading, writing, and speaking.

Responsibilities

• Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed.
• Supervise daily operations of the service center and train new team members.
• Build trust and win repeat, loyal customers by ensuring excellent customer service through Valvoline’s process.
• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage and labor law compliance.
• Assist with inventory processes and store audits (e.g., safety, performance, culture).
• Open and close the service center, following safety and security protocols.
• Lead and train the team to optimize their development.

Skills

Supervisory experience

Customer service

KPI data analysis

Team leadership

Scheduling

Education

High School Diploma or equivalent

Job description

Valvoline Instant Oil Change (VIOC) is hiring an Assistant Service Center Manager in Glendale, AZ. You will be the right hand to the Service Center Manager, leading a high-performance team and ensuring top-notch service experiences for guests.

Responsibilities include supervising daily ops, training staff, optimizing schedules, and maintaining safety standards. Benefits include competitive pay, growth opportunities, and comprehensive health coverage.