Service Center Team Lead — Customer Excellence & Ops

RoShay Services; Cloquet (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive weekly pay

Career advancement opportunities

Debt-free education options

Health benefits

Paid time off

Employee assistance programs

Uniforms

Discounts

401(k) matching

Job summary

RoShay Services in Minnesota is seeking an Assistant Service Center Manager to lead a high-performance team and ensure exceptional customer service. You will oversee daily operations, guide scheduling, inventory, and staff training, and support safety programs.

Your role emphasizes maintaining operational efficiency, performing oil changes and maintenance tasks, and fostering customer loyalty through attentive service.

Qualifications

• At least 1 year of supervisory experience in retail or service environments.
• Customer-focused mindset and ability to work in a fast-paced setting.
• Ability to analyze KPI data and make sound decisions under pressure.
• Flexibility with scheduling and fluency in English.
• Physical ability to stand for extended periods and lift up to 50 pounds, in non-climate-controlled environments.

Responsibilities

• Lead a high-performance team and ensure excellent customer service.
• Perform oil changes and vehicle maintenance.
• Supervise daily operations and train new employees.
• Develop weekly work schedules and manage inventory.
• Assist with store audits and uphold safety protocols.
• Build customer loyalty and support team development.

Skills

Supervisory experience

Customer service

KPI data analysis

Scheduling flexibility

English fluency

Education

High school diploma or equivalent

Job description

RoShay Services in Minnesota is seeking an Assistant Service Center Manager to lead a high-performance team and ensure exceptional customer service. You will oversee daily operations, guide scheduling, inventory, and staff training, and support safety programs.

Your role emphasizes maintaining operational efficiency, performing oil changes and maintenance tasks, and fostering customer loyalty through attentive service.