Service Center Specialist — Customer Tech & Field Support

Xylem; Windcrest (TX); On-site; USD 34,000 - 40,000; Full time

Job summary

Xylem is seeking a Service Center Specialist to support service center and branch operations in Windcrest, TX. You will handle customer inquiries, process orders, coordinate deliveries, and assist with billing and documentation to ensure efficient service delivery.

The role requires strong communication, organizational and collaboration skills, plus proficiency in MS Office, ERP/CRM systems, and field service applications.

Qualifications

• High school diploma or equivalent with 2+ years of relevant work experience, or a bachelor's degree.
• Light construction experience preferred.
• Proficient in Microsoft Office and basic math.
• Familiarity with ERP, Field Service and CRM systems.

Responsibilities

• Manage inbound calls, inquiries, and walk-ins.
• Enter orders and arrange deliveries per customer agreements.
• Support service shop technicians by pulling parts and completing work orders.
• Ensure accurate time entries and billing for projects.

Skills

Communication skills

Organization

Collaboration

Troubleshooting

Education

High school diploma or equivalent

Bachelor's degree

Tools

ERP systems

CRM (Microsoft CRM)

Field Service

Microsoft Office

Job description

Xylem is seeking a Service Center Specialist to support service center and branch operations in Windcrest, TX. You will handle customer inquiries, process orders, coordinate deliveries, and assist with billing and documentation to ensure efficient service delivery.

The role requires strong communication, organizational and collaboration skills, plus proficiency in MS Office, ERP/CRM systems, and field service applications.