Service Center Representative - Part-time - 75181

St. Charles Community College; O’Fallon (MO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Equal Opportunity Employer

Job summary

A leading community college in Missouri seeks a Part-Time Service Center Representative to welcome students and visitors at its Dardenne Creek Campus. This role involves answering inquiries about programs, assisting with appointments, and performing administrative tasks. Ideal candidates will possess excellent communication skills, a strong attention to detail, and a customer-oriented attitude. Previous experience in customer service is preferred, and a high school diploma is required.

Qualifications

• Must have a high school diploma or equivalent.
• Excellent verbal and written communication skills required.
• Strong organizational skills and ability to multitask.

Responsibilities

• Welcome students and visitors at the Dardenne Creek Campus.
• Answer general questions about DCC programs.
• Assist with scheduling appointments for students.
• Answer calls professionally; log and route messages.
• Maintain information publications; support administrative tasks.
• Maintain confidentiality of student and staff information.
• Update student records and assist with campus events as needed.

Skills

Excellent communication skills

Student-focused attitude

Strong organizational skills

Attention to detail

Ability to multitask

Independent work

Education

High school diploma or equivalent

Some college coursework

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

Position Summary

The Part-Time Service Center Representative (SCR) is the first point of contact for St. Charles Community College's Dardenne Creek Campus (DCC). The SCR will warmly welcome students, prospective students, tour groups, staff, and guests. The ideal candidate will have excellent communication skills and a student-focused attitude.

Essential Duties And Responsibilities

• Answer general questions about the programs at DCC: nursing, allied health, agriculture, culinary, and health occupations programs.
• Provide event information and general campus information regarding hours of operation, college website access, and other activities.
• Assist students or visitors with scheduling appointments with the Allied Health Academic Advisors and Pathway Navigator.
• Answer incoming calls professionally and promptly. Direct calls to the appropriate area or staff member. Log and take accurate messages.
• Maintain an adequate supply of information or other publications regarding college programs and services.
• Assist with other administrative tasks, such as responding to allied health emails, maintaining a tour schedule, managing the reception area, and proctoring exams as needed.
• Maintain a high level of confidentiality regarding student and staff information.
• Update student information, log visitor details, and maintain accurate records.
• Assist with campus events as needed.

Minimum Education And/or Experience

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, work independently, and manage time effectively.

Preferred Experience

• Previous experience in customer service, or administrative role is desirable.
• Some college coursework.
• Experience in an educational setting is a plus.

St. Charles Community College is an Equal Opportunity Employer.