Host, The Merchant Room

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer matching

Time off from hire

Complimentary hotel stays

Wellbeing programs

Diversity promotion

Complimentary employee meals

Job summary

Four Seasons Naples Beach Club, a Four Seasons Resort, seeks a restaurant guest services associate to greet and seat guests, manage reservations, and respond to inquiries with courtesy and efficiency. You will contribute to exceptional guest experiences in a luxury setting.

Ideal candidates have 6–12 months in restaurant or related roles, strong English skills, and a commitment to service. This on-site role offers competitive compensation and benefits.

Qualifications

• High school education or equivalent experience.
• Average reading, writing, and oral proficiency in English.
• Minimum six to twelve months of restaurant, food and beverage, or related work experience preferred.

Responsibilities

• Seat guests promptly at a table pre-set for party size and guest preference.
• Answer telephones and take reservations or provide information on restaurant/hotel services.
• Anticipate guest needs and recognize regular guests by name.
• Inspect daily menus and develop knowledge of menu items and specials.
• Follow Four Seasons policies and work harmoniously with colleagues.

Skills

Customer service

English proficiency

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state of the art wellbeing/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role

Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons policies.

What you will do

ESSENTIAL FUNCTIONS:

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

NON-ESSENTIAL FUNCTIONS:

• Complete special projects (menu changes, signage, etc) as instructed.
• Ensure proper table set-up and make minor adjustments as needed.

What you bring

• High school education or equivalent experience
• Average reading, writing, and oral proficiency in the English language.
• Minimum six to twelve months of restaurant, food and beverage, or related work experience is preferred

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affinnitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affinnitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal