Service Center Operations Manager

Grayba; Douglasville (GA); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Employee stock ownership plan

401(k) with company match

Paid vacation & sick days

Paid holidays

Wellness day

Educational reimbursement

Job summary

Graybar seeks an experienced administrative operations leader to manage workforce, training, and performance across zone service centers. You’ll supervise administrative staff, approve workflows, and oversee supplier credits, proofs of delivery, and reporting in SAP/WMS environments.

You will drive efficiency, reduce expenses, and collaborate with the Corporate Zone District Administrative Department to ensure accurate transactions and auditable records.

Qualifications

• 3 years experience in operating management or customer service/administrative supervisory roles.
• Knowledge of Microsoft Office – Intermediate to Advanced.
• Knowledge of SAP and Warehouse Management System (WMS).

Responsibilities

• Manage workforce management for administrative employees including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
• Oversee administrative tasks including workflows, processing of returns, supplier credits, and reporting.
• Ensure security regulations are enforced and procedures are followed; address deficiencies found in audits.
• Coordinate with Corporate Zone District Administrative Department for timely transaction reporting.
• Lead Continuous Improvement Teams to reduce costs and improve processes.

Skills

Workforce management

Administrative supervision

Microsoft Office

SAP

WMS

Leadership

Communication

Organizational skills

Education

High school diploma or GED

Four-year degree or equivalent experience preferred

Tools

SAP

Warehouse Management System (WMS)

Job description

Graybar seeks an experienced administrative operations leader to manage workforce, training, and performance across zone service centers. You’ll supervise administrative staff, approve workflows, and oversee supplier credits, proofs of delivery, and reporting in SAP/WMS environments.

You will drive efficiency, reduce expenses, and collaborate with the Corporate Zone District Administrative Department to ensure accurate transactions and auditable records.